.Net Developer Opportunity With Great Company in Dallas, TX

SUMMARY:

The software developer will be responsible for designing, implementing & maintaining the next generation of integration system(s) required for BenefitMall. The individual will be a senior member of an agile software development program helping to shape our integration environment by collaborating with key IT and business stakeholders. The individual will need to have expertise to implement & maintain a scalable modern integration system, connecting multiple internal and external systems on a cloud platform such as Microsoft Azure.

Required Responsibilities:

  • Lead and mentor groups of developers and provide technical guidance.
  • Evaluate new technologies to impact line of business applications, performing test build outs to support any validations needed.
  • Translate business requirements into an effective technical design in accordance with the company architecture and design.
  • Analyze data quality issues and setup processes to improve underlying data.
  • Design integration solutions including specifications, audit controls, exception and error-handling, security, retention, and recovery logic.
  • Develop solutions that adhere to industry best practices in areas such as design, performance, user experience, and scalability while also ensuring the codebase is simple and well-documented.
  • Contribute to architectural design, automated testing, continuous integration and build management.
  • Prepare project schedules for the development, enhancement, and maintenance efforts.  Work with other development and testing teams to coordinate activities.
  • Lead the scrum process and participate in all key ceremonies.
  • Prepares and delivers presentations on design & development.
  • Occasionally long, irregular hours and travel.
  • Extended periods of sitting.

Required Qualifications:

  • Bachelor’s degree in computer science, Management Information Systems, Engineering, or related field.
  • Five (5) or more years’ experience in information technology with at least three (3) years’ experience specifically in integration technologies using enterprise scale APIs.
  • Experience in development using .Net, C#, SOA, ASP.NET.
  • Experience with SQL, Azure Service Bus.
  • Experience with Azure Integration Services/Logic Apps.
  • Experience with Azure Cloud IAAS or PAAS.
  • Experience with developing Terraforms & Arm templates.
  • Experience with the latest Microsoft technologies, design patterns, unit testing, refactoring, Agile, Test-Driven Development, Continuous Integration principles.
  • Familiar with Azure DevOps, agile processes, and git repositories.
  • Experience with Excel Programming and VBA is a plus.
  • Knowledge or Experience with Integration platforms such as BizTalk, MuleSoft, Boomi is a plus.
  • Experience with needs analysis, software evaluation and selection, customization, and implementation.
  • Strong written, verbal, and non-verbal communication skills, especially conveying complex information in an understandable manner.
  • Ability to conduct formal and informal presentations in both small and large group settings.
  • Ability to analyze and resolve complex technical and business problems.

Must be able to work in a dynamic environment and have the ability to manage / change priorities.

If you are have this experience and are interested, please email me directly at mhanes@provisiontechgroup.com or please answer the questions below and attach your resume:

    Your Email (required)

    Position You Are Applying For?

    What is your availability to start?

    Are you open to a direct-hire position?

    What is your current salary or pay rate?

    Are you currently eligible to work for any employer in the US?

    When is the best time to contact you and what # can you be reached at for this opportunity?

    Upload Your Resume

    Mike Hanes
    ProVisionTech

    Contract-to-hire Quality Assurance(QA) Manager Opportunity with Great Dallas, TX Company

    We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

    Dallas, TX

    Contract-to-hire Quality Assurance(QA) Manager Opportunity with Great Fort Worth, TX Company

    Onsite: Tuesday’s are required. Some weeks we may need a second day. However, this is a management role so they should be flexible based on business needs.

    Job Description:
    Our client, the nation’s largest general agency for benefits insurance, is seeking a qualified QA Manager to join its team on a contract basis with potential for a full-time position in the next 12 months. As an experienced QA manager, you will leverage your strong communication, collaboration, and organizational skills to help the company execute on its strategic objectives. Such objectives include delivering against established product roadmaps, migrating applications to the cloud, and integrating IT systems into a larger infrastructure as the result of the company’s recent acquisition by Truist Insurance Holdings. In addition to overseeing the QA activities of at least five Sr. QA Analysts, you will play an instrumental role in planning, organizing, and executing on plans related to quality assurance testing and user acceptance testing, while help drive and ensure conformance to established corporate and IT processes.

    Responsibilities
    •             Accelerate testing processes using QA best practices with close attention to detail to ensure a robust set of systems and integrations.
    •             Work with the project teams to understand requirements and establish traceability through all the test cycles.
    •             Work with business and solution Subject Matter Experts for validation and verification of functional specifications and business end-to-end requirements.
    •             Ensure the development of effective test strategies, test plans, test cases, and test results.
    •             Estimate test efforts, determine resource plan, and onboard supporting QA resources as required.
    •             Plan, manage and execute functional, regression, and integration testing.
    •             Report bugs and issues back to the teams and vendors, tracking fixes and deliveries of these fixes and re-testing results.
    •             Facilitate user acceptance testing and operational readiness testing, provide test scenarios, and assist efforts during UAT.
    •             Monitor testing/QA metrics, reports and SLAs, and share results as required.
    •             Provide oversight for existing fulltime and contract QA staff.

    Qualifications
    •             Bachelor’s degree or great preferred.
    •             4+ years QA experience.
    •             4+ years QA leadership experience.
    •             Experience with business requirement/system specification analysis for complex projects covering positive and negative scenarios for white/gray/black box testing, unit testing, functional testing, regression testing and integration testing.
    •             Hands-on experience with test plan and test case development, test case management, defect tracking and report, and establishing and publishing QA, UAT outcomes.
    •             Knowledge and understanding of with Microsoft .NET applications, Microsoft DevOps, Azure Cloud, Salesforce.com, and Postman preferred.
    •             Demonstrated experience creating and implementing quality standards.
    •             Strong verbal and written communication skills.

    If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      Your Email (required)

      Position You Are Applying For?

      What is your availability to start?

      Are you open to a contract-to-hire position?

      What is your current salary or pay rate?

      Are you currently eligible to work for any employer in the US?

      When is the best time to contact you and what # can you be reached at for this opportunity?

      Upload Your Resume

       

      If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them as we pay referral fees for anyone you refer that we place with a client.

      Regards,

      Mike Hanes
      ProVisionTech

      ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

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      IT leaders face reality check on hybrid productivity

      Once an organizational boon, hybrid work productivity is on the wane. Many CIOs see more time in the office, new leadership skills, and streamlined collaboration offerings as part of the answers.

      CIO Ted Ross believes the honeymoon is over for breakneck productivity when it comes to hybrid work, and he’s not the only one. Tech employees at the City of Los Angeles IT agency who were forced to work remotely in the early pandemic days were very efficient, Ross says.

      “Fully into the pandemic we had a 34% increase in project delivery,” he adds. But since then, productivity and innovation have waned, in part because of fading relationships between once in-person teams, along with a slew of new IT employees — 45 in the past year — who haven’t yet built those relationships.

      “We’re actually very supportive of hybrid telework,” Ross says. “It comes down to finding a balance” of what can be done effectively remotely and what needs to be done in the office, he adds. In response, Ross started training supervisors on how to create those relationships with digital “checkpoints” to keep productivity humming.

      At insurance company National Life, CIO Nimesh Mehta says his IT team saw productivity increase 26% during the pandemic “because I think people didn’t have anything better to do than work,” Mehta says. “Now I’m seeing productivity drop.”

      The same goes for innovation. “We’re a team that likes to work together, likes to whiteboard and solve problems,” he says. “When we lost that, I asked my team to tell me one thing we came up with that was innovative during COVID that we actually executed — not ideas that we had in the past that we just did faster — and there was dead silence.”

      Hybrid productivity on the wane

      It’s a familiar scenario for many CIOs. Productivity increased markedly during the shift to remote work, but it is now lagging behind what many leaders want it to be, bringing about a reckoning on how to remain productive in hybrid times.

      In the first half of 2022, productivity — the measure of how much output in goods and services an employee can producein an hour — plunged by the sharpestrate on record going back to 1947, according to data from the Bureau of Labor Statistics.

      When it comes to hybrid productivity in the tech and services world, perception and reality are often misaligned. In a recent survey of more than 20,000 people, Microsoft found that 87% of employees say they are productive at work, while only 12% of leaders have confidence that their workers are being productive. The company also analyzed trillions of anonymous productivity signals from its products and found that for the average worker, meetings, chat, and after-hours and weekend work have all increased over the past two years.

      Indeed some types of IT task-based work can be done productively from home, but relationship-based tasks — innovation, strategic planning, relationship-building with customers or stakeholders — are difficult to do remotely.

      To reset the productivity and innovation scales, companies are recalling workers back to the office a few days a week, giving team leaders extra latitude with managing their own teams, and streamlining a glut of collaboration tools brought in hastily during the pandemic, ensuring productivity can return to pre-pandemic levels (or higher) and innovation can get back on track.

      Here are a few examples of adjustments IT leaders are making to help hybrid workplace arrangements work better for their organizations.

      Read more HERE

      Direct-hire Business Analyst Opportunity in Richardson, TX

      If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

      Direct-hire Business Analyst Opportunity in Richardson, TX

      Review, analyze and evaluate business systems and user needs. Document requirements using MS tools, define scope and objectives, and formulate systems to parallel overall business strategies.

      Require an associate degree, minimum, in a related area and 2-4 years of experience in the field or in a related area using appropriate tools. Familiar with relational database concepts and client-server concepts. Rely on experience and judgment to plan and accomplish goals. Look for opportunities to optimize processes and procedures. Take ownership of opportunities.

      Responsibilities:

      • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
      • Construct workflow charts and diagrams; study system capabilities; writing specifications
      • Improve systems by studying current practices, designing modifications
      • Recommend controls by identifying problems, writing improved procedures
      • Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget
      • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
      • Maintain user confidence and protect operations by keeping information confidential
      • Prepare technical reports by collecting, analyzing, and summarizing information and trends
      • Contribute to team effort by accomplishing related results as needed
      • Validate resource requirements and develop cost estimate models
      • Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group
      • Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
      • Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports
      • Review a variety of areas including operations, purchasing, inventory, distribution, and facilities
      • Understand and communicate the financial and operational impact of any changes
      • Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
      • Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
      • Solid understanding of configuration management and the systems development lifecycle with a working knowledge of script development.
      • Ability to effectively communicate technical information either individually or in a group setting to the user in understandable terms.
      • Ability to read, write and interpret documents such as procedure manuals, technical publications, work instructions, and software manuals
      • Ability to write routine reports and correspondence with accuracy and attention to detail in the preparation and proofing of various documents and correspondence.
      • Assist all business partners to analyze changes in requirements and provide enhancements to all applications and provide support to all 3rd party software tools and maintain knowledge of all management processes.
      • Analyze all business requirements and recommend appropriate applications and technology for same and design all data flow charts and diagrams got processes and provide effective solutions to all issues.
      • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues

      Tool Knowledge/Experience: Scale 1-10

      • Microsoft Project 7
      • Microsoft Excel 8
      • Microsoft Visio 8
      • Microsoft Office 9
      • SQL Server 7

      Requirements:

      • Bachelor’s Degree in the appropriate field of study or equivalent work experience
      • Microsoft SQL experience strongly preferred
      • Meticulous, analytical, and inquisitive
      • Ability to work independently and with others
      • Extremely organized with strong time-management skills

      Business Analyst top skills & proficiencies:

      • Software Design
      • Analysis
      • Teamwork
      • Software Maintenance
      • Process Improvement
      • Big Picture Thinking
      • Work Well Under Pressure
      • Communication
      • Problem Solving
      • Critical Thinking
      • Relationship Building

      If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      1) Could you email an updated Word copy of your resume?

      2) What is your availability to start?

      3) Are you open to a direct-hire position?

      4) What is your current salary or pay rate?

      5) Are you currently eligible to work for any employer in the US?

      6) When is the best time to contact you and what # can you be reached at for this opportunity?

      If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

       

      Regards,

      Mike Hanes

      mhanes@provisiontechgroup.com

      Gartner: IT skills shortage hobbles cloud, edge, automation growth

      IT executives have plans to invest in emerging technologies despite the challenge of finding IT pros with the right training.

      IT executives have plans to invest in emerging technologies despite the challenge of finding IT pros with the right training.

      Gartner says the current paucity of skilled IT workers is foiling the adoption of cloud, edge computing, and automation technologies.

      In its “2021-2023 Emerging Technology Roadmap” based on surveying 437 global firms, Gartner found that IT executives see the talent shortage as the most significant barrier to deploying emerging technologies, including compute infrastructure and platform services, network security, digital workplace, IT automation, and storage.

      IT executives surveyed cited talent availability as the main challenge for adopting IT automation (75%) and a significant amount of digital workplace technologies (41%). Lack of talent was cited far more often than other barriers, such as implementation cost (29%) or security risk (7%), according to a statement from Yinuo Geng, research vice president at Gartner. 

      “The ongoing push toward remote work and the acceleration of hiring plans in 2021 has exacerbated IT-talent scarcity, especially for sourcing skills that enable cloud and edge, automation and continuous delivery,” Geng stated.  “As one example, of all the IT automation technologies profiled in the survey, only 20% of them have moved ahead in the adoption cycle since 2020. The issue of talent is to blame here.”

      Interest in emerging tech still strong

      Even with the skills challenges, IT leaders have increased the adoption of emerging technologies to drive innovation as organizations begin to recover from the pandemic,Gartner says. Across all technology domains, 58% of respondents reported either an increase or a plan to increase emerging technology investment in 2021, compared with 29% in 2020, Gartner stated. 

      According to the survey,

      Read more HERE

      Direct-hire Full Stack Developer Opportunity in South Dallas, TX

      Direct-hire Full Stack Developer Opportunity in South Dallas, TX

      The Full Stack Developer will provide development skills to efficiently develop code that can be leveraged across multiple sites. It is important to build synergies around development objects for reuse rather than have to rebuild every time.  Will participate in technical design and visual design sessions providing input on best practices.  

      We are looking for a dynamic and self-motivated person with a strong customer focus and the ability to work on key initiatives.  The individual will have a structured working approach and excellent analytical and communication skills

      • Working closely with our Sitecore Architect and Design Team to execute business critical projects from our strategic roadmap
      • Acting as first line of support on critical application and user interaction issues
      • Working closely with other members of the digital team to fully integrate the user experience across multiple platforms
      • Respond promptly to internal and external customer requests.
      • Execute daily, iteration and project level tasks on time and within committed timeframes.
      • Lead the design and development of assigned projects.
      • Build reusable code and libraries for future use
      • Ensure the technical feasibility of User Interface (UI)/User Experience (UX) designs
      • Optimize application for maximum speed and scalability while ensuring application security
      • Must also work closely with team members in a collaborative manner to achieve common team objectives.
      • Interface with business analysts and technical staff and be responsible for delivering complete work products
      • Takes direction from project team members and immediate supervisor, but takes initiative and shows leadership when appropriate
      • Ability to actively contribute from day one in a fast paced and evolving environment
      • Ability to work independently or on a team
      • Strong understanding of SDLC methodologies (Agile, SCRUM, other)

      Bachelor’s degree in Computer Science, Information Systems, Business Administration or related discipline with an information technology focus or equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities to perform the essential functions of the job.  

      Experience must include:

      • Minimum 3+ years of JavaScript, jQuery, and CSS development experience
      • Some C#, ASP .Net, Sitecore SXA, Angular, Knockout, Telerik Kendo UI, experience or awareness a plus
      • Async, Multi-Threaded, Concurrent, Multi-User development
      • Deep hands-on knowledge of the HTML5 and CSS.
      • Experience with source control, work item tracking, and build management with GIT (or similar)
      • .Net Core, MVC, Microservices, Web API and/or WCF Services with Entity Framework.
      • SQL Server
      • XML
      • entity framework
      • Linq
      • Postman tool
      • Proven experience delivering enterprise-level projects and solutions from inception through support
      • Experience with mobile development and/or mobile-first responsive design
      • Experience with agile methodologies
      • Excellent problem-solving techniques
      • Excellent communication skills (listening, oral and written communications)
      • Ability to work independently with minimal guidance
      • Strong relationship building and collaboration skills
      • Must be highly motivated self-starter
      • Excellent creative and analytical capabilities
      • Adaptable, creative problem solver wanting to help evolve digital maturity and influence adoption across the organization
      • Excellent oral, written, presentation and interpersonal communications skills; ability to effectively exercise tact, discretion, judgment and diplomacy when interacting and/or negotiating with internal and external customers.
      • Ability to present and explain technical information in a way that establishes rapport persuades others, and gains understanding.
      • Ability and willingness to accept responsibility, willingness to challenge established practices and draw relevant conclusions, including the persistence and willingness to take calculated risk, to stimulate, market and sell new ideas within the organization.
      • Ability to work effectively in a diverse work group, to achieve results through team efforts, and the desire and ability to motivate, persuade and direct the activities of others.
      • Ability to manage/implement projects and contributes to concept development, and ability to identify, analyze and resolve business issues through solution-oriented projects.
      • Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems, maintain safety and ensure adherence to Corporate Code of Conduct.

      If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

        Your Email (required)

        Position You Are Applying For?

        What is your availability to start?

        Are you open to a direct-hire position?

        What is your current salary or pay rate?

        Are you currently eligible to work for any employer in the US?

        When is the best time to contact you and what # can you be reached at for this opportunity?

        Upload Your Resume

        You may also email me directly at mhanes@provisiontechgroup.com

        If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

        Regards,

        Mike Hanes
        ProVisionTech
        mhanes@provisiontechgroup.com

        http://www.linkedin.com/in/mikehanes

        http://twitter.com/mikehanes
        Visit our website: www.provisiontechgroup.com

        “Save Time, The Best Technical Resources, Guaranteed!”

        Direct-hire Project Manager/SQL Developer Opportunity in Dallas, TX

        We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them.

        Direct-hire Project Manager/SQL Developer Opportunity in Dallas, TX

        The Project Manager is 60% PM, 40% SQL Development and Database Management

        Overall Responsibility

        The project planning, coordination, documentation, and testing for various IT driven initiatives. It requires cross functional coordination and working with onsite/off-shore developers.

        Principle Duties and Responsibilities

        • Excellent in understanding, analyzing and documenting Business Requirements, Functional specifications, Business process flow, Business process mapping.
        • Ability to quickly gather an understanding of our core business operation platform. Industry experience across various domains such as Optometry, Healthcare, Insurance, etc.
        • Proficient in data analysis, developing Business Process Diagrams, Use Case, and Collaboration diagrams.
        • Identifying problem areas, analyzing and recommending business solutions
        • Provide user support and training
        • Expertise in Project Planning, Requirements Documentation, Analysis, Working with technical resources, Testing, System documentation and user training.
        • Experience in all phases of Software Development Lifecycle (SDLC)
        • Experience in overall Project management methodologies like Agile, Scrum, FDD, and Waterfall
        • Business Process re-engineering and processes standardization across business units
        • Implementation of a common business operating platform across all business units
        • Data analysis, SQL, and system admin skills. Past IT development background is a Plus.

        Required Skills and Experiences

        • MS/BS degree in MIS, Computer Science, Business related technical field, or equivalent work experience
        • 2+ years experience as a BA/PM highly desired
        • Experience with business process requirement documentation, process mapping, and SDLC
        • Experience in Optometry/Eyecare/Healthcare is a plus
        • Excellent verbal and written communication skills to work with both internal and external customers
        • Excellent problem solving and analytical skills
        • Ability and desire to work in a fast-paced environment and stay motivated and flexible
        • Ability to work cross-functionally to resolve technical, procedural, and operational issues
        • Courteous, polite and professional
        • Self-starter and Self-managed
        • Flexibility to travel

        Key Style Characteristics:

        • Bias For Action / Entrepreneurialism – Willingness to “roll up her/his sleeves” and work in a lean fast paced start-up environment
        • Collaboration – Comfortable working in decision making teams and ability to influence employees positively
        • Simplicity / Focus – Ability to focus on a few important items that matter and truly drive results.
        • People First – AEG is building a culture where people matter.  The HR Analyst will positively influence whenever possible.
        • Adaptability – The ability to retain an open mind for change, ability to move in different direction, ability to remain bias free.
        • Critical Thinking – Must be able to make well-thought out recommendations using data
        • Accountable – Must stand behind commitments, take responsibility for words/actions and be accountable for individual and team goals.
        • Resilience – Ability to cope and maintain emotional separation from issues; ability to manage stress and be graceful in stressful situations

        Benefits:

        • Location: Dallas, Northeast and Midwest
        • Competitive Base Salary
        • PTO
        • Holidays
        • Medical, Dental, Life, STD, LTD, Basic Life, Voluntary
        • Matching 401k

        If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

          Your Email (required)

          Position You Are Applying For?

          What is your availability to start?

          Are you open to a direct-hire position?

          What is your current salary or pay rate?

          Are you currently eligible to work for any employer in the US?

          When is the best time to contact you and what # can you be reached at for this opportunity?

          Upload Your Resume

          You may also email me directly at mhanes@provisiontechgroup.com

          If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

          Regards,

          Mike Hanes
          ProVisionTech
          mhanes@provisiontechgroup.com

          http://www.linkedin.com/in/mikehanes

          http://twitter.com/mikehanes
          Visit our website: www.provisiontechgroup.com

          “Save Time, The Best Technical Resources, Guaranteed!”

          What are the top IT jobs by salary?

          What are the top IT jobs by salary?

          According to the Robert Half Technology 2019 salary guide (a trusted resource with data for more than 75 positions in the IT field), here are the top IT jobs by salary for 2019, ranked by national median salary:

          1. Big data engineer: $155,000

          2. Mobile applications developer: $143,500

          3. Information systems security manager: $139,000

          4. Applications architect: $135,750

          5. Data architect: $133,500

          6. Database manager: $129,500

          7. Data security analyst: $125,500

          8. Software engineer: $124,500

          9. Wireless network engineer: $122,000

          10. Data scientist: $121,500

          Some other hot IT hiring areas worth mentioning include DevOps and cloud. DevOps salaries remain competitive because employers are competing for people with experience in a relatively new specialty. That means with some project work, you can transition into a DevOps-oriented job from a more traditional role.

          Contract-to-hire Business Analyst Opportunity With Great Company in Dallas, TX

          We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

          Contract-to-hire Business Analyst Opportunity With Great Company in Dallas, TX

          The biggest things we are looking for are eCommerce experience where they have worked on a customer-facing website with a shopping cart (essential), retail experience (preferred), and both functional and technical work.  The salary range is $90-100k base after the contract period.

          SENIOR IT BUSINESS/TECHNICAL ANALYST

          We’re a global company of thinkers, designers, and doers. Our client partners with their clients to build a connection with their customers by creating brand experiences that are seamless, innovative, and immersive. From strategy, creative, and digital to logistics and event technology, our teams place the client at the center, helping them connect to people in meaningful and personal ways. What makes us unique is our collaborative culture, intuitive knowledge, global perspective, and personalized approach developed from our 90-year legacy as an industry leader. This company connects people to a universe of opportunities that create a spark, build understanding, and inspire action.

          SUMMARY
          Demonstrates depth and breadth of business analysis process, techniques and methodologies.  Contributes to application design by defining needs and recommending solutions that will maximize the value delivered by the system to stakeholders. Determines how the project they are assigned to impacts other projects or business areas.  Ensures project meets the strategic goals/initiatives of the organization.  Influences, persuades, and leads other team members and stakeholders to achieve project goals and objectives.

          Research, design, create, document, implement, maintain and support systems that support the company’s customer and internal user needs.
          Leads and facilitates interviews and cross-functional working sessions to elicit requirements with the Product Owner, Functional BA and other business stakeholders to elicit and clearly define requirements.
          Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish user requests from underlying true needs.
          Converts business requirements into functional and software/technical requirements.
          Captures non-functional and other system requirements (e.g., supported browsers, security, system performance expectations, etc.).
          Produces deliverables as needed: (e.g., software requirements documents, use cases, use case diagrams, wireframes, workflow diagrams, process diagrams, and detailed user stories).
          Provides significant input to system specifications and design.
          Develops detailed knowledge/expertise in applications assigned.  Analyzes system integration impacts and define integration requirements.
          Collaborates with developers to establish the technical vision and analyze tradeoffs between usability and performance needs.
          Attends demos and review completed sprint development for accuracy.
          Reviews detailed requirements with project manager/technical lead to ensure adherence to scope and level of effort estimations.
          Estimates requirements gathering level of effort, develops business analysis work plans, and ensures BA deliverables quality and timeliness.
          Coordinates with Quality Assurance (QA) and the development team to ensure requirements are understood.
          Participates in and/or coordinates required testing/validation of system fixes, which may include creating the actual test cases or reviewing test cases created by QA.
          Supports User Acceptance Testing.
          Serves as the key IT counterpart to the Product Owner or Functional BA jointly responsible for understanding, prioritizing, & defining continuous improvement requests.
          Performs problem determination and resolution as part of system production support.
          Acts as the business analyst team lead on larger projects and initiatives.
          Provides guidance and mentoring to less experienced team members.
          Ensures issues are identified, tracked, reported on and resolved in a timely manner; escalate and retain ownership of all open/unresolved issues.
          Performs other duties as assigned.

          REQUIREMENTS
          Bachelor’s Degree from an accredited college or university.  Computer Science or business related degrees preferred.
          Five (5) to seven (7)  years working as a business analyst on application development projects
          Experience with waterfall and agile software development methodologies.
          Experience with more than one (1 ) business domain.
          Experience supporting both enhancement/support projects as well as new development projects
          One (1) to three (3) years of functional expertise/experience or equivalent combination of education and experience.
          Must have strong PC skills and advanced working knowledge with Microsoft Office products, SharePoint and experience with requirements tracking software.

          If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

            Your Email (required)

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            If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

            Regards,

             Mike Hanes

            mhanes@provisiontechgroup.com
            ProVisionTech

            ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

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            Posted via email from ptg’s posterous

            Contract-to-hire Incident Manager Opportunity with Great Company in Dallas/FW Area

            If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

            Department: Incident Management

            Reports to: Director of Operations

            Incident Manager

            1. Start onsite in Ft Worth for a couple of weeks during the project. Once candidate “passes that test”
            2. Moving to work out of our NOC located at my home in Frisco for 30 days. Training and vetting.
            3. Then transferring to work from home 99% of the time except emergency or company events.
            4. Company will provide this role with a Home NOC setup to manage the flow of ticket to contract support

            Position Summary:  The Incident Manager provides overall leadership and oversight for delivery of effective IT customer support services to users in local and remote locations. The scope of responsibilities includes management of IT Customer Support operations and Endpoint Infrastructure Services, including oversight of related and on-call support and service initiatives.

             

            Essential Functions:

            • Leads Company IT Service Desk operation and continues to drive a customer- centric approach.
            • Assumes end-to-end ownership of incidents through to resolution.
            • Ensures timely, accurate, and complete assistance to company clients in the areas of PC support, desktop applications, VoIP systems, printers, fax, and mobile devices according to set Service Level Agreements and IT procedures.
            • Monitors IT Service Desk operations and manages escalation procedures to ensure effective support coordination. between IT Service Desk (tier 1, tier 2, and tier 3) support teams, application development, business units, and IT senior management when appropriate
            • Coordinates fault resolution efforts between necessary parties (e.g., on-site technicians, third party vendors, external service providers).
            • Concisely records the details of incidents and billable service hours as described in the Policies and Procedures Manual.
            • Serves as the principle representative of the end user community and represents its views and changing needs back to IT operations and senior management.
            • Develops and maintains the IT Infrastructure Library to improve company’s knowledge base and move to a more customer support focus for all IT services
            • In consultation with IT senior management, establishes, communicates, and monitors IT support service level agreements (SLAs)
            • Tracks, measures and reports on key support performance metrics (SLAs) for the IT Service Desk
            • Responsible for the development and delivery of ITIL-based service reporting and trending for management covering all processes, especially availability, reliability and incident management
            • Manages a crisis management system to streamline notifications and resolutions
            • Develops, implements and manages IT asset management processes and procedures for hardware and software
            • Provides management reports on IT Service Desk operations, SLA’s and issues regarding the support of IT resources
            • Maintain CRM database
            • Perform other duties as assigned

            Work Environment and Physical Demands:

            • Remote office environment
            • Rarely, position may require on-site technical work including the physical installation of electrical components in high places
            • Some duties may require the ability to lift up to 50lbs

             

            Minimum Education, Experience Requirements

            • Bachelor’s degree in IT or related discipline, or three or more years of relevant work experience.
            • 3+ years experience managing customer support operations (help desk/service desk/desktop) with 5+ staff
            • Experience implementing ITIL methodologies to proactively monitor infrastructure environments using service desk ticket management and asset management systems preferred.
            • Working knowledge of IT systems and customer support operations management
            • Working knowledge of Windows operating system
            • Working knowledge of help desk operations
            • Ability to learn new technology and keep abreast of the latest technological advances
            • Strong customer-focus and demonstrated experience working with/meeting business users’ requirements
            • Proven service management skills – setting and measuring SLAs and KPIs
            • Excellent analytical and problem-solving abilities
            • Ability to efficiently manage multiple initiatives simultaneously
            • Strong interpersonal relationship, team building, collaboration and objective facilitation skills
            • Strong verbal and written communication skills

            If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

              Your Email (required)

              Position You Are Applying For?

              What is your availability to start?

              Are you open to a direct-hire position?

              What is your current salary or pay rate?

              Are you currently eligible to work for any employer in the US?

              When is the best time to contact you and what # can you be reached at for this opportunity?

              Upload Your Resume

               

              We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

              Regards,

              Mike Hanes
              ProVisionTech

              “Save Time, The Best Resources, Guaranteed!”