IT News March/April 2012

Creating culture of IT innovation includes rewarding failure – Computerworld lnkd.in/mfGKif

In IT Projects, More Needs to Be Less Too – Information Management Blogs Article lnkd.in/rFZ3CK

Personal and Enterprise IT Gains – Information Management Blogs Article lnkd.in/fu9VKq

Attention tech sales people: Don’t go around the CIO :: Editor’s Blog at WRAL Tech Wire lnkd.in/SbT5YF

IT Must Provide Enterprise Collaboration Tools Employees Will Use lnkd.in/nf6qa9

When Will the Offshore Flow of IT and Finance Jobs End? CIO.com lnkd.in/YcF2vP

Bring your own tech: IT’s missed opportunity | Byod – InfoWorld lnkd.in/sHUXmm

Offshoring Shrinks Number of IT Jobs, Study Says CIO.com lnkd.in/553iN6

CIOs Overcome Shortage of Business Analytics Talent lnkd.in/ukwwzv

India’s IT Firms Hire U.S. Workers As They Fight for Visas CIO.com lnkd.in/fDhir8

Small Business Data Backup Plans Found Lacking – Small and Medium Business IT – News & Reviews – Baseline.com lnkd.in/yHWPaZ

Execs to IT: Take these cloud services and manage them | Cloud storage – InfoWorld lnkd.in/t6AMGu

How to Get a Hot Job in Big Data CIO.com lnkd.in/DWHzEX

Getting A Recommendation From A Past Employer lnkd.in/AnAXJE

Offshoring Shrinks Number of IT Jobs, Study Says CIO.com lnkd.in/8RnBUz

Why the ‘personal cloud’ is no PC killer | Cloud computing – InfoWorld lnkd.in/7byGYH

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IT Job Satisfaction in a Rut

It’s getting tough out there for IT employees facing long workdays, short tempers and limited career options.

Computerworld — The Jet Blue flight attendant’s dramatic de-planing last week says a lot about workplace frustration, a problem that may be increasing in IT.

A few days before flight attendant Steven Slater released a rear chute and exited his career with a couple of cans of beer in hand, an organization of IBM users meeting at the Share conference in Boston held an informal discussion entitled “The Mythical 40-Hour Week.”

It wasn’t a gripe session as much as a chance to share notes about what’s going in IT workplaces since the Great Recession. What emerged was an insider’s view of the frustrations building among tech workers as work days lengthen, pay remains stagnant and career growth appears thwarted.

Those taking part in the discussion asked that their names not be used so they could speak frankly.

“You don’t know how many hours you work – it’s all about getting the job done,” said one IT worker. “There are lots, lots of people in IT who are expected to work far more than a 40-hour week,” said another. Sixty hour weeks are common.

Yet another worker described bosses who expect their employees to work late into the night if need be to fix problems and then be on the job the next day at the usual time. Even vacation time is no longer sacrosanct: one person said he expects to be contacted “more than a half dozen times” during his time off.

Even if companies are getting more unpaid hours from their workers in today’s climate, the companies themselves may be getting hurt in other ways, according to the Corporate Executive Board (CEB) in Washington, D.C. The CEB conducts ongoing behavioral surveys of employee attitudes, and many of its clients are Fortune 500 firms.

The willingness of employees to “exert high levels of discretionary effort” — or put in the extra effort to get a job done — remains at low levels, the CEB found in its most recent survey, completed in the second quarter.

This willingness to put in extra effort fell from about 12% of workers in 2007 to about 4% last year. It was the lowest level in 10 years. The latest CEB survey of nearly 20,000 IT workers said that percentage had changed little and is now at 4.6%.

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IT Job Satisfaction in a Rut


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IT Departments: Bridging the IT Generation Gap

Older generations learned tech. The younger generation lives it. Organizations that want to succeed need the skills of both.

InfoWorld — IT pros who grew up in the Baby Boom are dinosaurs who just don’t get it. Generation Y is full of Facebook-happy slackers with an exaggerated sense of entitlement. But beyond these broad generalizations lie some real differences between the generations of geeks who do tech for a living, from Boomers to Generations X, Y, and the Millennials.

“Today’s generation was born into a world where technology is about interaction, whether it’s playing video games or using social media,” says Larry Johnson, age 62, co-author with daughter Meagan (age 40) of “Generations, Inc.: From Boomers to Linksters — Managing the Friction Between Generations at Work” (Amacom, 2010). “They spent hours at it, the way I spent hours watching ‘Rin Tin Tin.’ So their brains are structured to interact with technology in an entirely different way.”

[ Looking to get the most out of your IT investments, see InfoWorld’s “20 more IT mistakes to avoid” and “16 ways IT can do less with less” | Find out which of InfoWorld’s IT personality types best fits your tech temperament. ]

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IT Staffing: IT Hiring Continues to Improve, According to Surveys

Hiring for IT jobs continues on the upswing in the U.S. and Canada as recessionary gloom gives way to cautious optimism, according to various recent polls of employers, who cite networking, security, virtualization and database skills as among the most sought-after.

IDG News Service — Hiring for IT jobs continues on the upswing in the U.S. and Canada as recessionary gloom gives way to cautious optimism, according to various recent polls of employers, who cite networking, security, virtualization and database skills as among the most sought-after.

“Overall, employer confidence is improving,” said Tom Silver, senior vice president, North America, at Dice Holdings, which operates Dice.com, a technology and engineering careers website. “We hear that as we speak to our customers every day.”

The most recent edition of The Dice Report, which heard from 600 respondents across the U.S. who hire or recruit technology professionals, found that 71 percent expect to add more employees in the second half of the year than they did in the first. More than half of that 71 percent expect to hire 10 or more new IT staff members. Likewise, CDW’s IT Monitor has had similar findings in its surveys across the U.S. and in some areas of Canada.

The IT Monitor recently found that 37 percent of IT decision makers at large companies expect to hire more IT staff in the rest of the year, which is up 11 percentage points from a year ago — the size of the increase was “a much faster jump than I would have expected to see,” said Matt Troka, CDW vice president of product and partner management and acting CMO.

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Software Engineers Vs. Programmers

In the US, there is no universally-recognized, formal certification process required to be a programmer. Some programmers are graduates of CIS (Computer and Information Science) programs, some are engineers and many are neither.Novell and Microsoft have tried to create proprietary certification with their CNE (Certified Network Engineer) and MCSE (Microsoft Certified System Engineer) training.

Many states have made using such titles illegal because they mislead the public on who is really an engineer.  Graduates of CNE & MCSE training are not required to have an ABET-accredited engineering degree or a PE (Professional Engineer) license so they cannot be called engineers.

This effort is in the public interest because software impacts public safety. By way of information, Ohio has rendered the MCSE and CNE titles unusable unless you are an actual engineer. Nevada also has strict engineer title laws.

The “science” of computer science has a long way to go. Few truly useful software development paradigms exist and the graduates are not adequately trained in their use or are even aware of their existence.

The professors themselves are ignorant of current software development practices and have little to offer their students in the way of helpful suggestions.

Having been a Computer Engineering professor at a large university, I can personally attest to the appalling lack of understanding of software engineering issues on the part of a few of my former colleagues.  Scary, really.

Some organizations, such as Carnegie-Mellon’s SEI (Software Engineering Institute) are combating this widespread ignorance. Local SPIN groups (Software Process Improvement Network), an outgrowth of CMU’s SEI, are also assisting in this effort.

However, as long as time-to-market issues dominate software development (rather than safety or correctness), there will be little incentive to change.

Software engineers, on the other hand, have a lot more science and technology background than do programmers or computer science majors. Because they are degreed engineers, they have the ABET-approved engineering core which includes physics, chemistry, math, thermodynamics, material science, engineering design, etc. Software engineers, at the graduate level, also learn project management and other business aspects of the software design and production process.

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IT Spending: Let your budget be free

If you were looking for some ammo to get your budget increased for the coming fiscal year, Forrester has got your back with arguments why CEOs should stop limiting their IT budget allocations.

The gist of the argument is that putting CIOs under budget pressure forces them to spend on maintaining current operations rather than helping to grow the business. This isn’t a particularly universal argument; there are a lot of shops where IT really doesn’t have any clear or positive ROI avenues to contribute to business growth. The idea that new initiatives can contribute to efficiency and stability, though, can be easily substituted.

But the real problem with the Forrester argument is that they are probably advancing ideas that CEOs are already familiar with, and have rejected. More than once I have come across CEOs that squeeze IT budgets explicitly to prevent growth… growth in IT, at least. That is, after all, what they most frequently get for their invested IT dollars… new systems, more ongoing maintenance costs. There is no faster way to exist the CEO’s office than to come to him presenting as a positive something he has already mentally adjusted to as a negative.

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After Pay Cuts, IT Workers May Seek Payback in New Job

A Harris Interactive survey found that IT workers see an improving economy — and an opportunity to start looking for a better job.

Cross posted from Computerworld

Computerworld — It may be matter of debate whether the IT job market is improving.

Certainly, for Eli Lilly and Co.’s (LLY) IT workers who are facing a layoff, the state of the job market is clear. The pharmaceutical company last week said it plans to cut 340 IT jobs on top of 140 positions cut earlier this year.

Eli Lilly employs some 1,250 IT workers in the U.S. and said the IT cuts are part of an overall restructuring of more than 5,000 workers nationwide, a company spokesman said, confirming a report in the Indianapolis Star , hometown newspaper in the city where Eli Lilly is based.

Despite the woes in the Eli Lilly IT operation, national IT hiring indexes have been showing fluttering month-to-month increases , and a new survey conducted by Harris (HRS) Interactive found that confidence among tech workers in the economy is on the rise.

Harris surveyed 4,367 employed tech workers, including 241 in IT operations, in the second quarter of 2010 and found that 38% of the IT workers believe the economy is getting stronger, compared to 32% in the first quarter.

The survey, dubbed the IT Employee Confidence Index, was conducted by Harris on behalf of Technisource Inc., a national staffing and recruiting firm.

The breakout data from the survey could portent trouble for IT managers and companies now relying on fewer IT employees.

For example, the survey results provides evidence that many IT workers may already be preparing to look for new jobs over the next year.

Harris said that 61% of IT workers earning between $35,000 and $50,000 a year are "likely" to start looking for a new job over the next 12 months. Meanwhile, 27% of IT workers now making between $50,000 and $75,000 annually and 36% of those whose salaries exceed $75,000 are "likely" to begin a job search.

"In some areas, salaries were cut or certainly salary increases were suspended," said Sean Ebner, a regional vice president at Technisource. And, he added, "as cuts were made in IT, the remaining staff was asked to do significantly more without additional compensation. It really did create some pent-up animosity."

Ebner said the survey found more interest in seeking new jobs than ever before.

The willingness to look for new jobs doesn’t yet mean the job will be there. For instance, only 27% of IT workers earning between $35,000 and $50,000 indicated that they expect more jobs will be available to them.

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IT Resumes: Think Twice About the Advice You’ve Been Given

A recruiting manager with an IT staffing firm warns IT professionals to use the resume advice they get from the local employment office, outplacement firms and professional resume writers at their own risk.

CIO — Recruiters, professional resume writers and other career experts give out tons of advice on how best to write a resume that will stand out from the competition. Their intentions are noble—they want to help people land jobs—but the problem with their advice is that it doesn’t always apply to IT professionals and the nature of the work they do, says Shana Westerman, a recruiting manager with IT staffing firm Sapphire Technologies.

“People go to the unemployment office or they go to outplacement resume writers who don’t give advice that is applicable to the IT field,” she says.

Westerman notes that IT resumes are different from resumes for professionals in other fields because IT workers have to capture a range of skills—both technical and functional—on their resumes. Because technology changes so rapidly and because so much IT work is project-based and involves “so many moving parts,” generic resume writing advice can do a great disservice to IT professionals, says Westerman.

Westerman sees first-hand how generic resume writing tips play out on IT professionals’ resumes. She screens, on average, 300 resumes per day searching for IT workers to place with her clients, who are IT line managers and executives at large and midsize companies looking for contract and permanent employees. Westerman says many of the IT resumes she gets from job seekers are too short on specifics for her and her clients’ needs. When she finds a candidate whom she thinks would be a good match for a client, she says she often has to ask the candidate to beef up his resume with more information about his skills and experience.

“You’re not going to meet with a [hiring] manager if your resume doesn’t get you the meeting. Your resume is the one and only tool that gets you an interview,” says Westerman.

She adds that even when she advocates for a particular candidate, the client still wants to see on the candidate’s resume all of the capabilities she’s mentioned. “If they don’t see what I say on the candidate’s resume, their interest will wane,” Westerman notes.

Here, she shares the generic resume advice IT professionals should run from.

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IT Staffing – CIOs Finally Ready to Start Hiring Again

After years of penny pinching and putting off key software and hardware implementations, IT executives now say they’re ready to start hiring again.

It was the worst of times these past three, four years and IT workers suffered as much as more as most. While companies across all industries were busy pink-slipping millions of workers, shuttering facilities and abandoning all non-essentially IT projects, it was the networking, software and security specialists who were out of work and largely out of luck.

But as CIO Update found, those days appear to be over as the vast majority of some 1,400 CIOs surveyed say they’re adding headcount and are feeling far more optimistic about their company’s future than they have in years.

According to survey by headhunter Robert Half International, 64 percent of CIOs blamed understaffing in their company’s IT department for impairing their ability to implement innovative or emerging technologies.

To turn things around and build out computing environments in the cloud or to update ancient installed hardware and software platforms, CIOs will have to not only begin hiring more networking and cloud-computing specialists, but pay them handsomely to keep competitors from luring them away.

It’s not the exactly 1999 again, but CIOs are starting to see some blue sky on the horizon and that means good things for IT workers across the board.

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