Direct-hire Support Technician Opportunity in Dallas, TX

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Direct-hire Support Technician Opportunity in Dallas, TX

3 new positions available

1) Normal business days, (Shift:  Mon-Fri, 10:30 AM to 7 PM).  Salary: $50-$53K

2) Weekend days.    Shift: Friday-Sunday, 7 am to 7 PM.

3) Weekend nights. Shift: Thurs night-Sun Morning, 7PM to 8 AM

Weekend positions details:

Salary: $50-$53K plus 10% while working nights/weekends

Work 3 x 13 hour shifts (13:20 to be exact)

Would not have “on-call” responsibilities.

Would probably work from home, after training.


The candidate should have:

1 year experience with Linux/Unix from the command line.

Experience with providing phone support.

Good customer service skills

Working knowledge of DNS (they should be able to name a few DNS records)

Working knowledge of networking (they should be know a few common ports and protocols)


Job Description:

Support Technician is responsible for assisting company’s customers with the resolution of technical service problems. This company offers e-messaging protection and transaction services that protect organizations from viruses, spam, as well as enabling secure electronic communications, such as email encryption.


The Support Technician duties include:

* Providing technical guidance to customers in response to service requests received over the phone or through email

* Championing and coordinating resolution of customer support issues that can’t be resolved by first line support.

* Ensuring all customer communications are professional, accurate, and timely.

* Developing technical content for inclusion in the support knowledge base.

* Utilizing support applications for problem recording and tracking.

* Rotating on-call status, with pager notification.



Required Skills/Qualifications:

* Successfully pass background investigation

* Minimum 1 year experience with Linux/Unix command line (shell)

* Experienced in direct customer communication.

* Familiar with common TCP/IP protocols and services.

* Good knowledge of various Operating Systems (Windows 7/10, Unix/Linux).

* Experience in configuration and operation of SMTP messaging systems (Exchange, Domino, Postfix)

* Strong networking knowledge (DNS, routers, firewalls, etc) and troubleshooting experience

* Excellent written and oral communication skills.

* Excellent customer service/phone support skills

* Strong, sound decision-making skills, good judgment and problem solving skills.

* Able to respond to on-call notifications 24/7


Preferred skills:

* Familiar with web technology (web browsers, SSL, HTML, and XML)

* Familiar with common scripting languages (bash, perl, etc)

* First line technical support experience.


If you have this experience, feel you are a fit for this position, and are interested, please email with answers the questions below:

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    What is your availability to start?

    Are you open to a direct-hire position?

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    Are you currently eligible to work for any employer in the US?

    When is the best time to contact you and what # can you be reached at for this opportunity?

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