Every IT organization relies on a handful of seriously talented technical artisans to take on the trickiest tasks in the data center. These folks are the script wranglers, the IT cowboys (and girls) who—through a brilliant infusion of intellect, competitive spirit and occasional subversion—make the data center work. They’re the heroes who make disproportionate contributions to the trade and we love them for it.
But times are changing and the role of the IT Hero is being reconsidered.
That is not to say that the IT Hero is any less loved or valued; in fact, the need for the IT Hero will persist ad infinitum. It’s just that circumstances are forcing IT leadership to look beyond the preternaturally gifted few to run the data center. As system scale and complexity compounds, change accelerates, and business lines demand more—faster—IT needs to clear this bottleneck.
Traditionally, the IT Hero wrote the scripts that made IT processes scale. But as software and deployment environments become ever more diverse and dynamic, these scripts grow like kudzu. What began as a way to economize IT has become a large cost center in its own right: Today, maintaining scripts is often as costly as maintaining IT systems themselves.
And guess who manages these scripts?
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