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Systems Network Administrator in Carrollton, TX

Job Description

Reporting to the CIO, the System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure. The SA is responsible for the all software and hardware in Development & Production Environments. The environments consist of multiple physical & VMware ESXi Virtual hosts located in the local office and Data Center. The SA also will be responsible for network equipment and connectivity.

 

Responsibilities

* Support all machine and network hardware and software in the local office and data center.

* Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

* Install new / rebuild existing virtual hosts, Windows 2008/ R2 servers.

* Configure hardware, peripherals, services, settings, storage, etc. in accordance with ITIL best practice standards and project/operational requirements.

* Contribute to and maintain system documentation and IT procedures.

* Support Active Directory 2008 r2, DNS and DHCP.

* Investigate and troubleshoot IT service tickets

* Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities Configure / add new services as necessary

* Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

* Perform regular disaster recovery functions, backups, preventative activities

* Work with IT members on new implementations.

 

Knowledge and Skills

 

Required Systems Administration & Support Knowledge:

* Capability to troubleshoot a variety of software and hardware issues

* Windows server 2008/R2 [Configuring, Maintaining, Troubleshooting, Updating]

* VMware vSphere 5.5 [Configuring, Maintaining, Troubleshooting, Updating]

* Basic networking and Active Directory concepts [AD, IPs, DNS, DHCP, LANS]

*Basic networking skills [cabling, troubleshooting, configuration]

* Knowledge of anti-virus and endpoint security concepts

* Understanding of basic data security including anti-virus and endpoint concepts

* Ability to document technical systems clearly

* Disaster recovery and business continuity knowledge

* VPN, remote connection knowledge

 

Preferable Systems Administration & Support Knowledge:

* FTP, SSH technologies [SFTP, SSH, FTP]

* NAS Storage Technologies [iSCSI]

* Linux [Basic]

* Sonicwall firewall

 

Qualifications and Experience

* Minimum 2 -4 years of System administration experience.

* Certifications a definite plus

* 1+ years of systems administration with VMware

* Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.

* Ability to quickly learn new technologies and keep abreast of the latest technological advances.

 

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Regards,

Mike Hanes
ProVisionTech

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Java/C++ Software Engineer Opportunity with Great Company in Austin, TX

If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

 

Position Summary

 

This engineering position is responsible for C++ and possibly Java development including device drivers and systems engineering on a semiconductor tool.   The Engineer will design, develop, debug and maintain C++ software interfaces, connection layers, and applications.  Java programming may be required.  The position will document code functionality internally with the code and externally to customers.  The position will also measure and improve code quality through code testing and lightweight organizational procedures.

 

Essential Functions

 

  1.  Design, develop, debug and maintain software drivers, hardware interfaces, and applications.
  2.  Understand customer driven requirements and translate into software designs.
  3.   Document code functionality internally with the code and externally to customers.
  4.   Measure and improve code quality through code testing and lightweight organizational procedures.
  5.   Investigate and recommend new software technologies and tools to streamline/improve development processes.
  6.   Recommend improvements for code infrastructure and architectural design.
  7.   Coordinate activities with manufacturing, applications, and other engineering groups as appropriate.  Support these groups when needed.

Qualifications

Education

Bachelor of Science in Software Engineering or equivalent work experience.

Electrical Engineering degree a benefit.

Masters degree or PhD is a benefit.

 

Experience


  • At least 2 to 7 years programming and/or systems engineering experience. 
  • Must have expert knowledge of ANSI C++ with STL.
  • Must be comfortable working in a UNIX/Linux environment with GNU tools.
  • Experience with machine control is desired.
  • Familiarity with Java for applications is desired.  Web programming experience is a benefit but is not required.
  • Familiarity with Tcl/Tk scripting is desired (another language like Python or Perl is a benefit.)
  • Familiarity with Bash shell scripting is desired (another *nix shell is a benefit).
  • Must be addicted to engineering excellence.   Must be motivated, fast, and precise, with excellent debugging skills.  Must also be able to slow down and feel out the best solution.
  • Must have excellent verbal and written English skills.  Must be able to frame and communicate difficult problems in the correct detail for the intended audience.   Must be able to resolve conflicting goals.
  • Must be team oriented and must play well with others.  Must be able to work with little or no supervision.  Must be adaptable and willing to accept non-programming tasks as required to get the job done.
  • Familiarity with SEMI standards and semiconductor experience is valuable (working in a cleanroom and with processing equipment)
  • Agile programming experience (including unit testing) is valuable.  However, please note that although we value many of the agile techniques, we do not currently follow any of them religiously.

Physical Demands/Work Environment

Up to 90 percent of time will be in front of a computer monitor.  Up to 50 percent of time will be in a class 100 clean room.  Must have good manual dexterity to work with cables and mechanical parts.  Minimal overnight travel required.

 

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Regards,

Mike Hanes
ProVisionTech

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Helpdesk Supervisor Opportunity With a Great Company in Carrollton, TX

 

Helpdesk Supervisor II

 

POSITION SUMMARY:

The Helpdesk Supervisor II is responsible for the management and coordination of activities related to the Helpdesk analysts while providing problem solving support or direction to computer users by performing the duties listed below.  Responsibilities will include but are not limited to day-to-day operations of the Helpdesk by supporting over 1,100 Hotels/Motels and over 500 corporate users throughout North America.  They will monitor, control and manage all problems arising from or related to, the supported services.  The Helpdesk Supervisor will ensure the entire Helpdesk / Computer Operations staff adheres to all policies and procedures related to problem escalations.

 

ESSENTIAL FUNCTIONS:

The individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation.

  • Primary Duties and Responsibilities:

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position.  This is a representative list of the general duties and is not intended to be all-inclusive.

Oversees management of all incoming calls by encompassing the following service levels:

  1. Average speed of answer          -           75 seconds
  2. Abandon call rate                      -           less than 10% of calls
  3. First call resolution                    -           90% of calls resolved on first call

Manages team to identify, track and resolve end-user problems

Analyzes call trends and identifies immediate and long-term resolutions to reduce impact to organizational operations

Assists Helpdesk agents in resolving issues related to non-routine or complex software, hardware, procedural problems and function as a Level III as needed

Serves as inter-departmental liaison to refine call center and troubleshooting/trend analysis procedures as well as utilizing experience with organizing, documenting, and optimizing problem solutions

Reviews scheduling to optimize Helpdesk and Computer Operations staffing cover operations 24/7/365

Monitors production jobs and processes in the following systems:

  1. Control M (Monitors over 1000 jobs per day)
  2. Patrol
  3. IMS4000

Facilities Management:

  1. Maintain current vendor list
  2. Air conditioning maintenance schedule coordination
  3. Computer room cleaning schedule
  4. UPS and Generator maintenance schedule
  5. Infrared inspection schedule

Support and maintain a 6,000 sq. ft. raised floor computer room with UPS system and redundant electrical power

Maintain tape library for media stored on and off site

Monitor, control and manage issues related to Helpdesk and Computer Operations while following through to ensure resolution

Promotes teamwork and supports company values

Streamlines and documents Helpdesk/Computer Operations policies and procedures to optimize efficiencies of the department

Evaluates team performance and administers coaching and counseling of the Helpdesk staff by enabling management “best practices”

Identify and develop new training programs using appropriate resources to ensure new and existing agents receive training to increase their knowledge and skill sets of systems and applications supported by the Helpdesk

Designs and implements strategies to optimize use of Helpdesk and Computer Operations resources through employee cross-training

Leads and supports projects and initiatives as required or volunteered for by due dates

Evaluates and facilitate escalation of critical issues to appropriate IT departments

Develops and foster inter-departmental relationships with IT partners within the organization

Coordinates and assures quality of information distributed within the department to enhance efficiency and accuracy of resources available to Helpdesk Agents and Computer Operators

Recruits new helpdesk agents through review of applicant qualifications, conducting phone and in-person interviews

 

  • Job Requirements:

Strong analytical aptitude and problem solving skills in a technical environment

Participate in training and provide guidance of personnel to refine skills and assist with developing new skill sets

Excellent technical documentation, presentation, written and oral communication skills

Flexibility in scheduling 24/7 365 days a year

 

MINIMUM QUALIFICATIONS AND SKILLS:

  • 2 to 4 year College degree or equivalent working experience
  • 2 to 4 years experience working in a Customer Service focused Call Center or hotel/hospitality environment
  • Proficient with Point of Sale Systems, Property Management Systems, LAN/WAN connectivity, Word, EXCEL, Microsoft Outlook or aptitude to learn
  • Flexibility in scheduling 365 days a year 24/7
  • Ability to make good judgments and possess good negotiation, problem solving and analysis skills in order to handle difficult situations
  • Decision-Making: Prioritizes options so that decisions align with tactical objectives; evaluates the quality and usefulness of information for making informed decisions.
  • Innovation: Creates new ways of solving problems and improving efficiencies.
  • Leadership:
  1. Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others
  2. Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
  • Customer Service:
  1. Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
  2. Possesses the ability to understand and clearly communicate technical information to non-IT personnel

 

Minimum Knowledge Requirements:

  • Operational knowledge of ACD systems- Lucent CentruVu experience preferred
  • Previous experience in Call Center or Helpdesk Operations
  • General knowledge of Windows 7, Computer and network hardware, including terminology
  • Applied knowledge of HEAT or similar contact management tools

 

Preferred Knowledge:

  • Designing new and utilizing existing metrics reports in Crystal Reports 10.0 and above
  • Advanced knowledge of Windows 7, Computer and network hardware, including terminology
  • Knowledge of Rightfax, Information Management System (IMS-4000), and other computer room tools preferred
  • Administration of MS Access or SQL databases

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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 If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them as we pay referral fees for anyone you refer that we place with a client.

 

Regards,

Mike Hanes
ProVisionTech

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Direct-hire Systems Administrator Opportunity with Great Company in Austin, TX

Basic Function

The basic function of this position is to provide senior-level application administration services to ensure the effective, efficient and secure operation of Enterprise Applications within client company such as, but not limited to, JD Edwards EnterpriseOne, Oracle EBS, Deltek Time & Expense, SAP BPC, Hyperion, SOA and IBM Cognos/TM1.

 

Scope 

This person will provide senior-level systems administration services to ensure the effective, efficient and secure operation of assigned applications.  This person will coordinate all aspects of the IT infrastructure support services required to support the applications.  This includes all systems operation activities; change management; wide and local area networking requirements; all coordination with the application user community; and coordination with all appropriate IT professionals on other teams.  This position supports a global environment and interfaces with staff in multiple geographies.

 

Duties and Responsibilities

  1. Direct all aspects of the activities required to ensure the assigned systems are available to the user community, as arranged, and in a manner that is effective, efficient and secure.
  2. Define, implement and manage application technical architectures and operations.
  3. Preform application performance tuning and optimization as necessary.
  4. Work closely with Infrastructure staff and other teams (including Accounting, IT Applications Development, Systems Analysts, etc.) to ensure the day-to-day technical activities required to support the assigned systems are appropriately defined documented, executed, monitored and improved.
  5. Maintain appropriate coordination and communications with the functional owners and users of the assigned systems.
  6. Provide effective and timely communications to regional and corporate IT professionals as necessary in support of the assigned applications.
  7. Ensure the effective operation of all interfaces between the assigned systems and all other systems as required.
  8. Work as a team member or lead on multiple projects and assignments relating to network, data center, and application initiatives.
  9. Participates in 24x7x365 on call rotation.

 

Performance Criteria

  1. Applications are highly available, stable, and meet performance requirements.
  2. High level of customer satisfaction with applications within area of responsibility.
  3. Efficient time management and demonstrated ability to meet project goals and objectives.
  4. Efficient management of applications and associated infrastructure.
  5. Demonstrated leadership regarding application related technologies.
  6. Ability to build accurate activity plans for specified projects
  7. Clear and effective interactions with IT staff and management.

 

Qualifications

  1. Bachelor degree in Information technology or related field, or equivalent work experience.
  2. Highly motivated team player.
  3. Minimum 5 years IT related work experience.  Minimum of 2 years experience managing web-based applications.
  4. Experience administering server application software and working with the associated user communities to identify and resolve technical issues.
  5. Experience constructing technical business requirements, and managing enhancement or upgrade projects.
  6. Experience (meaning recent hands on administration of) at least two of the following:
    1. Web and J2EE technologies such as Weblogic, IIS, Apache, Oracle Application Server or WebSphere
    2. SOA
    3. Cognos/TM1 (administration, not building reports)
    4. Hyperion
    5. Deltek
  7. Ability to troubleshoot client and server operating systems including Windows 7/8, Windows 2008/2012 Server and Linux.
  8. Provide senior-level systems administration services to ensure the effective, efficient and secure operation of assigned applications.

 

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

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Mike Hanes
ProVisionTech

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Contract-to-hire Software Engineer Opportunity with Great Company in Plano, TX

Job Description:Design, develop, modify, & coordinate the development of software systems to form solution of information processing problems using N-Tier architecture.

Analyze system specifications with Software Solution Architects & translate system requirements to task specifications.

Evaluate current systems & future development for domains & platforms building applications.

Utilize AGILE\SCRUM methodologies, SDLC, C#, Java, ASP.NET, VB.NET, .Net 2.0/3.0/3.5/4.0, LightSwitch, SOAP\REST\Web API Web Services, MVC, AJAX, JavaScript, PL/SQL, SQL Server, Monodroid, Android/iOS API. Req. MS in Comp Sci, Eng, or related & 2 yrs exp.

 

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Mike Hanes
ProVisionTech

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Contract-to-hire Red Hat JBoss Fuse Lead Developer / Architect in Both Dallas and Austin, TX

 

Job Description

JBoss Fuse, ESB, SOA, ServiceMix, A-MQ, ActiveMQ, Web services, J2EE
Experience in development of SOA solutions for large programs
Experience in JBoss Fuse, J2EE, XML, JSON, XSLT
Experience in designing the integration solutions using ESB and canonical models
Develop SOA Services using Red Hat ESB per customer standards
Understands functional requirements
Excellent analytical and problem solving skills
Excellent verbal and written communication skills
Successful teamwork experience and demonstrated leadership abilities
Proven ability to transfer knowledge and stay aware of current trends and technical advancements
Ability to articulate and present different points-of-views on various technologies
Excellent time management skills

 

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Mike Hanes
ProVisionTech

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Contract/Contract-to-hire Linux System Administrator Opportunity in Carrollton, TX

 

Position Title: Linux System Administrator

Location: Carrollton, Texas, USA
Description:

Linux System Administrator

 

Our client is looking for a senior Linux Systems Engineer with experience in Linux system design, administration, performance analysis, and tuning of enterprise-grade Linux systems. The right candidate should have experience and knowledge required to manage, monitor, troubleshoot and maintain/design highly available solutions in an environment with over 50 Linux servers. Hands on experience configuring Linux to use Open LDAP and file share systems is part of the role. The right person should have at least 4 years of experience with Red Hat / Open Source Linux, shell scripting, performance tuning, Apache Tomcat.

 

Significant scripting experience is required and experience automating sysadmin skills (server installation, patch management, configuration) using tools like spacewalk or RedHat Satellite is a plus.  The individual must be comfortable with typical open source platforms and tools such as apache, tomcat, samba, MySQL, Nagios etc.

 

This individual will be a key technical resource in our efforts to maintain the virtualized environment and its primary application from a large UNIX system to a distributed Linux environment. He or she will provide technical and architectural support to the application development team during and after the current migration project of key applications to Linux.

 

The Engineer will also identify and address gaps in tool-sets and environment that would delay the completion of the migration process and areas of improvement to increase the overall sysadmin efficiency.

 

Job Responsibilities:

●    Overall support growth and management of technical infrastructure for a 24×7 operation.

●    Develop and maintain high availability and disaster recovery plans/processes for all services.

●    Effectively triage and troubleshoot for a complex environment.

●    Resolve critical system issues on a 24×7 basis including notification and coordination with individuals from various functional groups.

●    Actively involved in maintaining infrastructure compliance for PCI

●    Help in planning and executing data center activities

●    Manage Storage and Backups

●    Should be able to wear multiple hats
Desired Skills and Experience

●    RHCE Certification or RHCSA Certification

●    Linux Deployment & config management

●    Red Hat High Availability add-on

●    LDAP Administration

●    RHN Satellite

●    Spacewalk

●    Kickstart

●    RPM/YUM

●    MySQL

●    RHEV, RHEVM

●    Backup and recovery

●    Implementing and maintaining infrastructure to be PCI compliant

 

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If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

Regards,

Mike Hanes
ProVisionTech

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Account Exec/Sales Rep Opportunity in Dallas, TX with Great Company

Dallas, TX

This position is responsible for developing sales opportunities, working with end-user prospects to develop solutions to fulfill their IT needs for their particular organization.  As necessary, must work closely with manufacturer sales reps and assist marketing in driving attendance to local events.  Must be responsible for developing relationships and appropriate pipeline to achieve required results.

 

  • Major responsibilities: (Primary accountability for specific functions and results)
  • Final responsibility for customer proposals through configuration and quote generation
  • Must have knowledge of company product offerings or be willing to learn.
  • Sales certifications desired
  • Act as main focal point for any active local demand generation campaigns, provide potential prospects
  • Understand all current program offerings and pricing for solutions marketed
  • Provide weekly status updates for active sales opportunities to VP of sales
  • Work closely with pre-Sales Technical Architects to develop sales opportunities
  • Understand the resources within company and at suppliers that can be used to help close sales opportunities and know when and how to engage them
  • Achieve monthly, quarterly and annual sales and gross profit goals

 

Additional Responsibilities:

Complete detailed account planning documentation for all major accounts as set by VP of Sales

 

Travel:

Minimal, for external education and national sales meetings. Local travel will be required.

 

Basic Specifications (to perform at a proficient level and to be fully qualified, a person would be expected to have)

 

Education:

Undergraduate degree, preferably in computer science or marketing

Experience:

Experience in prospecting, managing complex sell cycles, customer relationship management, and selling technology-based solutions. Minimum of three years field sales experience in high-tech industry required.

 

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If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

 

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Mike Hanes
ProVisionTech

Dallas IT Recruiter Guy

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Tier 2 / Field Tech / Systems Administrator

Status: Full-Time

Employee Job Category: Service Desk

Relevant Work Experience: 2-5 Years

Career Level: Experienced

Salary: $35K – high 40’s

 

We are currently seeking a highly skilled Tier 2 / Field Tech / Systems Administrator with the drive and determination to help us support our midsized Microsoft based networks, systems and servers in both Dallas and Ft. Worth offices. Individuals will provide network administration for Windows Server 2008R2 / 2012 based systems and Windows 7/8/8.1 user environment desktop support.  Provide support for Active Directory and Office 365. Provide support of LAN, MS domain and related services.  Will support switches and router infrastructure under the direction of senior techs.  VMware / Hyper V experience is a plus.  Will be required to resolve production issues and troubleshoot problems.  Responsible for administration and support of remote systems, applications, and users.  Will be required to write documentation in support of infrastructure.  Greater North Dallas local area travel with remainder of time worked from home-office and West Plano office.  Mileage reimbursed.

 

Current role 70% desktop support with some project work and growth opportunity to Tier 3 / Sr. Network Admin and Project work.  MSP / Managed Services with Connectwise PSA and Kaseya/Labtech RMM experience is a huge plus.
Required Skills:
2-5 years systems administration experience

Microsoft Certified Professional or equivalent education/experience

MS Windows Server

Active Directory

Server Migration or Build exposure

Data backup management

Network Troubleshooting

Strong interpersonal skills required to effectively communicate with users and vendors

Passion for teamwork, continuing education, problem solving and exceptional customer service

Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible

 

 

Benefits include group medical/dental insurance, 401K, paid vacation, holidays, personal & sick time and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

 

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If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

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Mike Hanes
ProVisionTech

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Direct-hire Help Desk Manager Opportunity in Dallas, TX

Duties Include:
•    Manage a team of support personnel who troubleshoot IT issues
•    Direct, motivate, and develop the IT staff to maximize their individual contribution to the team and the company
•    Implement policies and procedures
•    Ensure maximum resolution in minimum amount of time
•    Ticketing of all incoming issues via Help Desk management software
•    Ordering and provisioning hardware, software, and supplies for client requests and projects
•    Collaborate with vendors to ensure delivery of materials
•    Minor support and troubleshooting of hardware including laptops, desktops, printers, MFPs, fax machines, iPads, Droids, iPhones
•    Entering and updating of issues in Knowledge Base
•    Support and troubleshooting of issues involving XP and Microsoft Office 2003/2007/2010 (Word, Excel, Outlook), QuickBooks, and other administrative applications
•    Scheduling technical resources for client visits
•    Report Help Desk metrics to owner
•    PROFESSIONAL AND PROMPT resolution of incoming calls according to support agreement guidelines

Position Requires:
•    Professionalism: dependability, accountability, punctuality, well groomed, and BUSINESS DRESS
•    Self-motivated drive to excel in your position and career
•    Empathetic technical support that always puts the customer first
•    Not only a knack for, but the bravery to resolve problems immediately
•    Occasional offsite visits at our client locations – must have a valid Texas driver’s license – company vehicles are provided for these support calls
•    Physical ability to bend, sit for extended periods of time, and lift and carry hardware including: laptops, desktops, monitors, and servers

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

Regards,

Mike Hanes
ProVisionTech

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