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Executive Q&A: Citi’s Jon Beyman on IT Talent

By Greg MacSweeney

Read the Original Article at  Bank Systems & Technology

Jon Beyman, managing director of operations and technology for Citi’s global institutional client group, discusses the ongoing search for IT talent in financial services.

Jon Beyman, managing director of operations and technology for the global institutional client group at Citi, has a long track record of driving technology and financial innovation. Before joining Citi in 2008, he was CIO at Credit Suisse, and prior to that he was the long-time CIO at Lehman Brothers, so he has a pretty good perspective on the state of innovation in the U.S. financial services industry. Beyman discusses with Greg MacSweeney, editor-in-chief of Bank Systems & Technology sibling brand Wall Street & Technology, financial firms’ search for technology talent and the dangers of the United States falling behind other regions in the race to lead global technology development.

What is the state of technology development in financial services? Are you concerned with the pace and rate of innovation?

BEYMAN: I am most concerned with providing technology solutions that help drive the revenue generation, risk management, efficiency and productivity of the businesses that we support. The technology that I provide needs to be closely aligned with business goals and needs to be aimed at business goals.

A large part of the innovation equation is finding technology talent. Some experts say it is hard to find enough technology talent here in the United States. Are domestic firms having trouble finding qualified technologists?

It is an interesting question. The answer is “no” here at Citi. Honestly, because of the nature of these businesses that we are in and in particular, the trading businesses, it attracts smart people because it pays very well. But to meet my goals, I need great technologists, and I need these technologists to have a lot of domain expertise — they need financial services knowledge.

For a long time, people have said that the best and brightest technologists have been going to Wall Street in search of wealth rather than pursuing engineering or software development, fields in which their compensation would be lower. Given the struggles and bad publicity the financial industry has experienced in the past two years, will the best and brightest software developers and quants turn away from Wall Street?

I suspect it is too soon to tell. There are always people who are going to make as much money as they can. Wall Street doesn’t have the star attraction it had a few years ago, and a lot of what has gone wrong in the economy is being laid at the feet of Wall Street firms.

Certainly there are people who will refuse to work on Wall Street and will work in other industries for less money. But there are also people who are designing systems and technology who say, “I’m just working on technology; I’m not hurting the economy.”

If there is a sustained period of time when there is no compensation difference between financial services and a software developer in another industry, then it might become an issue. But that is not the case right now. Financial firms still pay more for technology talent, and I am in a war for talent with other firms. [For more on IT salary and compensation trends in banking and the capital markets, see this month’s Special Report for the results of the exclusive InformationWeek Analytics 2010 IT Salary Survey, page 28.]

Do you think the current state of education in the United States is preparing enough software developers/engineers/technologists to sustain technology innovation in the U.S.?

We don’t exist in isolation. There are an awful lot of technologists who work in the U.S. and they were not native born. The question is if the combination of people wanting to come to the country and the U.S. graduation rates are enough to sustain the level of innovation domestically. There is a certain level of technology job that can be done anywhere in the world.

My broad answer is, we will always be able to find talented people — as long as there is no societal restriction on the people getting into this country. But if there was no access to external talent available, I don’t think the U.S. schools are training enough qualified people.

What are some of the dangers if the U.S. falls behind in terms of financial innovation?

The only way that would happen would be if there were no way to attract talent to the places where the financial markets are located. But the jobs we are talking about in financial services need to be in certain areas — where the innovative companies are and where the innovative work is being done. Right now, that is happening in the U.S.

India is not a deep financial liquidity pool, though there is a lot of technology there. The advantage the U.S. has is that it is still the biggest and largest and deepest financial market in the world. As a practical matter, you need to be here both for the business and for certain types of technology development if you are a financial firm. I don’t see China or another country becoming a large financial center anytime soon. It could be that other markets grow faster because of regulatory constraints on trading activity or IPOs. But the regulators around the world have learned that the different liquidity centers need to adopt similar rules.

China does not have a deep and liquid capital market. Capitalism works on rewards, and stock markets grow up around where capital providers can build returns on capital. The fear that the financial markets have is not that we are going to lose all business to China. I have not ever heard that expressed. There is a lot of development in China, but there is a lot of Chinese financial investment here in the U.S. because the U.S. has the liquid market.

What are the dangers if the U.S. falls behind in terms of technology innovation?

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Mike Hanes
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Dilemma: IT Staffing Solution- Staff Augmentation (part II)

Here’s a continuation of my previous post about staff augmentation. Another consulting client had a very short term project that required a specific skill set that no one on her staff possessed. The intricacy of the project required that our engineer become part of the IT team and interact regularly with marketing and senior management. Handling that as a fixed priced project would not have worked for us or them. We were able to provide an experienced engineer to become a temporary part of the staff and complete the development in just a few weeks. That engineer had at his disposal our entire team of engineers and project managers to offer advice and guidance as the project progressed. This is another significant advantage to the client. The staff augmenting engineer of a solid integrator has an impressive team on their staff and can access that team at any time. Compare that to a new hire coming into the company. He or she may have contacts from previous jobs, or a network of peers in the industry but it is not the same as having fellow employees who have a strong vested interest in the success of the engagement.

Just as the engineer has an opportunity to bond more closely with the client, a big plus for the integrator, the client gains significant visibility with the integrator. I am a huge fan of tight, loyal, long term relationships between integrators and their clients. It is much better for both businesses in the long term. The very process of staff augmentation goes a long way in strengthening the relationship.

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Dilemma: IT Staffing Solution- Staff Augmentation (part I)

“We interviewed for six months for this position, and then gave this guy six months to prove himself, but he just hasn’t worked out.” a frustrated client explained to me just last week. “Now the head of that team has given her notice, and will be gone in two weeks! It’s just extremely frustrating” she went on to say.

Unfortunately this type of problem is a regular occurrence for small to medium sized businesses trying to build and/or keep their IT staffs intact, happy, and motivated. This recession, which many IT managers had hoped would provide a much needed reprieve from the incredible challenge of finding the right IT talent, has brought little relief. It is just as difficult to recruit and keep exceptional IT talent as it has ever been. There is a solution however, that I have seen work well for many companies willing to think outside the box a bit. I refer to it as “staff augmentation, basically bringing in outside personnel to augment your current staff from time to time”.

You see, there are many solid IT integration companies that have talented IT engineers with a wealth of knowledge of a variety of networking solutions. These are very expensive people to keep on staff. For integrators, keeping these engineers busy on billable projects is crucial to their profitability. Utilizing this talent in staff augmentation roles on a regular basis has many advantages. The first and most obvious is that such an engagement is usually billed by the hour, making the engineer’s billable hours 100% percentage billable100%. The second is that it can provide a degree of stability for the engineer who can report to the same site, with the same hours, for a specific period of time. That can be a welcome break for an engineer who has been all over the map juggling a variety of projects. It also allows the engineer to form much tighter working relationships with key staff at a valuable client. From the integration company’s perspective it can be a real win.

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Mike Hanes
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IT Careers: Job, Revenue Growth Eyed by Some IT Firms

Sixty percent of IT firms expect to see revenues in the second half of 2010 exceed those in the first half, and 37 percent expect to increase hiring, a CompTIA survey says.

About one in six IT companies expect revenues in the second half of 2010 to come in higher than in the first six months of the year, according to a report released July 8 by CompTIA.

According to CompTIA’s IT Industry Business Confidence Index, 60 percent of tech firms surveyed expect third- and fourth-quarter revenues to be significantly or moderately better than those in the first and second quarters.

This despite what CompTIA termed “the slow and unsteady economic recovery” following the worldwide recession of last year.

IT industry executives remain relatively confident about the tech sector and about their firm’s prospects, but concern over the health of the U.S. economy persists,” Tim Herbert, vice president of research at CompTIA, said in a statement. “In some ways the results point to a ‘two steps forward, one step back’ mentality, where positive news and momentum are followed by unexpected bad news and a renewed sense of negativity about economic conditions.”

There also seems to be some positive movement on the job front, which has been a key weakness of the overall economic recovery. According to CompTIA, 37 percent of IT companies in its survey expect to ramp up their hiring in the next six months.

Of the other firms, 47 percent said that while they are fully staffed, they’d like to add workers to help grow their businesses. The other 53 percent said they are understaffed by 5 to 20 percent.

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Job Tips – What Does the Ideal IT Resume Look Like?

Cross Posted from CIO Magazine

Everyone has an opinion on what information an IT resume should include and how it should be formatted. Please share yours.

Last week I interviewed Shana Westerman, a recruiting manager with IT staffing firm Sapphire Technologies, for an article on IT resumes. She has a fresh perspective on how to write an IT resume based on her experience matching IT professionals for contract and permanent positions with her IT line manager and IT executive clients.

Westerman’s thoughts on how to write an IT resume are informed by her need to know as much about a candidate as possible before presenting the candidate to a client. They’re also informed by her clients’ needs for detailed documentation on prospective employees. 

I found Westerman’s underlying message (be careful who you take resume advice from; make sure it’s tailored to IT jobs because not all resume writing advice is) refreshing, thought-provoking and sensible. But I knew some readers would consider her recommendation to write long, detailed resumes heresy, and indeed it stirred controversy (see the comments readers left.)

Who knew IT resumes could inspire as much debate and vitriol as President Barack Obama’s citizenship or Sarah Palin’s viability as a presidential candidate? Everyone, it seems, has an opinion on what an IT resume should look like, and often those opinions contradict each other.

For example, some professional resume writers and recruiters say the resume shouldn’t be more than two pages while others (including Westerman) say a three or four page resume is fine, especially for a high-level IT executive with several decades of experience. Some job search experts and career counselors recommend including fancy graphics, images or charts to make one’s resume stand out. Others say fancy formatting is unimpressive and irrelevant. 

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Mike Hanes
ProVisionTech

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We Know IT and We Only Do IT Recruiting

We Know IT and We Only Do IT Recruiting

If you need to fill a qualified professional Dallas IT Position or if you’re an Dallas IT Professional looking to upgrade, doesn’t it just make sense to work with a company that actually has the background and expert, insider, knowledge of the IT Industry in the Dallas / Fort Worth Metroplex?

After over 10 years as a Dallas IT professional, Mike Hanes, president of ProVisionTech Group started the company after experiencing, first hand, just how big name and general recruiting firms were doing their clients a disservice.

He wasn’t going to play the “number’s game” that is all too common in the industry.

Instead he founded a company that is dedicated to providing the best possible match for both the organization and the candidate.

Based on over 10 years experience as a Dallas IT professional, project lead and holding an MBA in E-Business, he developed a pre-screening process that ensures Dallas-Fort Worth IT departments & organizations and Dallas-Fort Worth IT candidates find the right match, faster and with a lot less headaches.

When you work with us, you’ll find the right person or position faster than you ever imagined.

We Guarantee it!

“Mike is very knowledgeable about all facets of the technology sector. His depth of experience combined with his high integrity and true caring for his clients make him the right man to recruit the people you need to make your IT project a success. Whether you are one of his individual contractors or a corporate IT department contracting services from him, you will be highly satisfied with the results.”

Kevin Brockhoff, former ProVisionTech IT Consultant

“Mike Hanes and I share core values of integrity and Christian service. From our first meeting Mike impressed me with his ability to leverage those values as an asset in his business. Mike was instrumental in helping us find someone to fill our open IT position. ProVisionTech worked with us to determine our specific needs and then provided several candidates who met those requirements. We would definitely feel comfortable doing business with ProVisionTech again, should the need arise.”

Bill Herlin, Director, IT Strategy & Governance

Regards,

Mike Hanes
ProVisionTech

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Job Search Tips – Leveraging Technology for your Job Search – Vol 1

Reposted from CareerAlley


"We live in a society exquisitely dependent on science and technology, in which hardly anyone knows anything about science and technology." – Carl Sagan

Most (if not all) job searches must leverage technology to be successful these days. Even the "low tech" methods require that you have a resume in Word, pdf or some other electronic version. But to be honest, successful job search requires technology these days. I’ve written a number of posts on this topic, but the technology changes and improves so often these days, it doesn’t hurt to provide updates from time to time. Even CareerAlley is now "mobile ready" if you view it on your smartphone (or Blackberry) browser (take a look). Too much to cover in one article, so consider this volume 1 for now. So what’s changed, new or not covered before?

Podcasts: Most of you are aware of podcasts and many of you watch (or listen) to podcasts in some way, shape or form. There are free podcasts you can leverage in your job search:

  • Secrets of the Job Hunt – Great topics (the link to the left will take you to the podcast in iTunes) complement the Secrets of the Job Hunt website. Depending on the topic, which range from job search strategies to advice for recent grads, each podcast runs 2 to 25 minutes or so. You can listen to these while sitting in front of your computer (a few are video podcasts) or while using your iPod, this is a great way to get valuable information to help in your job hunt. By the way, did I mention that these are free?
  • JobDig – Another podcast for job search, the link to the left will take you to the podcast in iTunes (JobDig offers other formats as well from their podcast page at JobDig Podcasts). These podcasts (also free) range from 4 to 10 minutes or so and complement the JobDig.com website. Topics range from job advice to job search tips. Also worth a listen.
  • The Savvy Jobseeker – One more for you (and yes, the link to the left takes you to the podcast in iTunes), The Savvy Jobseeker (website = savvyjobseeker.com) also provides free podcasts with topics that range from "Tips to landing a high-paying job" to "How to choose job references". Each of the podcasts range from 14 to 30 minutes or so.

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Mike Hanes
ProVisionTech

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Dallas IT Recruiter Guy

Integrity in Recruiting
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Are you wasting your IT Application Support budget?

Are you wasting your IT Application Support budget?

The concept of Lean is based on eliminating waste from a process. Application Maintenance and Support is one of the largest IT costs for an enterprise. Waste from a large project can have significant short-term impacts. Waste in the Application Support area can far exceed project waste because of the long-term nature of support.

What is Application Maintenance and Support? If you are typical, you have Application Maintenance and Support teams consisting of a fixed number of resources deployed to provide following types of services:

1. Resolution of Incidents and Problems

2. Consultation Services – Answer questions about the operation of the system and provide planning services to customer

3. Scheduled services such as planned enhancements to add capabilities or provide custom one-time access to information

Do you have the right number of people assigned to the support team? How well do you handle spikes in support requirements? Are the support services beneficial or are they simply “busy work” to occupy a fixed team of resources? Are the supported applications providing value to the business?

Most of support activities are short in duration and require detailed knowledge of the system or time-consuming analysis and research. In order to avoid the time-consuming analysis, support teams are typically staffed with knowledgeable experts. It takes so long for a person to learn the application, organizations resist transferring staff which limits staffing flexibility, adds costs, and increases waste.

Support teams are staffed to handle spikes in problems that may occur during peak periods. A spike in enhancement requests may lead to a growing backlog because of the difficulty in orienting staff. A lull in priority work may leave the team under-utilized.

Most support teams encounter the following challenges:

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Mike Hanes
ProVisionTech

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IT Job News – Top 5 Information Technology Careers

Often, when one thinks of an IT professional, the stereotype that comes to mind is that of the IT support person. While many IT professionals work in this capacity, the field is much more diverse than providing user-level support. Here, for instance, are the top 10 IT professions, along with a brief description of the main roles of each.


Lead Application Developer

Applications Architect

Messaging Administrators

Data Modeler

Network Manager

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Mike Hanes
ProVisionTech

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Tags: top 5 it jobs, top 5 it jobs, it jobs, jobs for itpeople, it employment, it careers, it employment, it resume

Category: IT jobs

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7 Tips for Creating a Training Program for an IT Project

Planning and executing a scalable end-user training strategy is a key element to software deployment planning and, ultimately, to the success of an IT project. Without an effective training plan, the end-users will most likely need to rely heavily on the project support team. This can be costly to your project with increase in the need for support resources, as well as a possible decrease in actual support for your project delivery.

Here are some tips to consider when developing a training strategy:

1.       Don’t Make Assumptions about the technical skill level of the software end-users, especially when you’re rolling out software to an entire organization. Remember the adage, “When you assume, you make an ass out of you and me.” Since the technical skill level of the end-users can vary greatly, it is important that the training instructions are useful for technical novices, as well as experts. Create the instructions for the lowest technical-level end-user first and then you can create a summary set of instructions for the more advanced users. I find it helpful to think of my parents as the end-users when I write training instructions for the basic level. This helps me to remember to be extremely specific in my instructions. For example, when I help my mother navigate a website that is new to her, I coach her through every click of the mouse.

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Mike Hanes
ProVisionTech

ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

Dallas IT Recruiter Guy

Integrity in Recruiting
972-200-7171
        


    "Save Time, The Best Resources, Guaranteed!"

                

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