Direct-hire Support Technician Opportunity in Dallas, TX

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Direct-hire Support Technician Opportunity in Dallas, TX

3 new positions available

1) Normal business days, (Shift:  Mon-Fri, 10:30 AM to 7 PM).  Salary: $50-$53K

2) Weekend days.    Shift: Friday-Sunday, 7 am to 7 PM.

3) Weekend nights. Shift: Thurs night-Sun Morning, 7PM to 8 AM

Weekend positions details:

Salary: $50-$53K plus 10% while working nights/weekends

Work 3 x 13 hour shifts (13:20 to be exact)

Would not have “on-call” responsibilities.

Would probably work from home, after training.

 

The candidate should have:

1 year experience with Linux/Unix from the command line.

Experience with providing phone support.

Good customer service skills

Working knowledge of DNS (they should be able to name a few DNS records)

Working knowledge of networking (they should be know a few common ports and protocols)

 

Job Description:

Support Technician is responsible for assisting company’s customers with the resolution of technical service problems. This company offers e-messaging protection and transaction services that protect organizations from viruses, spam, as well as enabling secure electronic communications, such as email encryption.

 

The Support Technician duties include:

* Providing technical guidance to customers in response to service requests received over the phone or through email

* Championing and coordinating resolution of customer support issues that can’t be resolved by first line support.

* Ensuring all customer communications are professional, accurate, and timely.

* Developing technical content for inclusion in the support knowledge base.

* Utilizing support applications for problem recording and tracking.

* Rotating on-call status, with pager notification.

 

 

Required Skills/Qualifications:

* Successfully pass background investigation

* Minimum 1 year experience with Linux/Unix command line (shell)

* Experienced in direct customer communication.

* Familiar with common TCP/IP protocols and services.

* Good knowledge of various Operating Systems (Windows 7/10, Unix/Linux).

* Experience in configuration and operation of SMTP messaging systems (Exchange, Domino, Postfix)

* Strong networking knowledge (DNS, routers, firewalls, etc) and troubleshooting experience

* Excellent written and oral communication skills.

* Excellent customer service/phone support skills

* Strong, sound decision-making skills, good judgment and problem solving skills.

* Able to respond to on-call notifications 24/7

 

Preferred skills:

* Familiar with web technology (web browsers, SSL, HTML, and XML)

* Familiar with common scripting languages (bash, perl, etc)

* First line technical support experience.

 

If you have this experience, feel you are a fit for this position, and are interested, please email with answers the questions below:

    Your Email (required)

    Position You Are Applying For?

    What is your availability to start?

    Are you open to a direct-hire position?

    What is your current salary or pay rate?

    Are you currently eligible to work for any employer in the US?

    When is the best time to contact you and what # can you be reached at for this opportunity?

    Upload Your Resume

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    Direct-hire Network Engineer Opportunity with Great Company in Downtown Dallas, TX

    If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

    JOB TITLESENIOR NETWORK ENGINEER

     

    REPORTS TO:  Systems Architect

     

    RESPONSIBILITIES:

    This role is part of the IT Infrastructure Team in the Network and Telecommunications Group. The role will include (but is not limited to) engineering, deploying and configuring network systems. This position is an integral part of enterprise network design, bringing industry best practice to the engineering process. It requires a high level of technical aptitude to address network problems and discuss solutions with a technical and/or executive audience. The Senior Network Engineer will ensure a stable and secure networking environment for our client and its affiliates. You will own and resolve network-related incidents and requests within SLA’s as the last level of support during outages or equipment issues. Managing the company’s core network infrastructure, as well as supporting initiatives related to network and telecommunications, will be part of daily tasks. The ideal candidate will have a solid technical background across multiple network vendor solutions as well as exceptional communication and organizational skills. The Senior Network Engineer will be honest, accurate and professional in all their daily interactions with team members, business partners and residents. They will treat everyone with dignity and respect while engaged in company business at the office or offsite.

     

    ESSENTIAL DUTIES:

    • Responsible for engineering, implementing and maintaining clients’ complex network infrastructure
    • Assumes lead role in the Network and Telecommunications Group
    • Design stable and secure network systems using industry best practice
    • Document procedures for network hardware/software configuration and use.
    • Document technical specifications and operating standards for network and telecommunications equipment.
    • Develop and maintain toolsets that monitor network health and performance
    • Generate concise reports on network health, performance and utilization
    • Forecast network technology costs and growth by performing trend analysis and capacity planning using available data sets forecasting models
    • Manage security incidents and perform Root Cause Analysis
    • Manage enterprise routing, switching and wireless devices
    • Manage firewalls, VPN concentrators, IDS/IPS and other security appliances
    • Manage Cloud Networks, Cisco Nexus and Meraki equipment
    • Manage core infrastructure networks at our data centers
    • Collaborate with stakeholders to identify business requirements for proposed network initiatives and deliver sound technical solutions
    • Work with network administrators and various groups throughout the company to deploy, decommission, or relocate network equipment and devices.
    • Serve as the Subject Matter Expert on network related issues
    • Provide coaching sessions for knowledge transfer in a small group setting
    • Conduct presentation and whiteboard sessions for company executives
    • Document step-by-step procedures to fix known issues, established solutions or processes in the company knowledge base.
    • Engineer solutions to enforce network policies and procedures, assuring users and devices adhere to company security standards.
    • Optimize network performance from the core network to the endpoints
    • Implement network management tools for day to day operations
    • Develop and document network scripts to automate common network tasks

     

    QUALIFICATIONS:

    • Bachelor’s degree in Information Systems, Computer Science or Engineering
    • Minimum eight (8) years of experience supporting large multivendor networks, ten (10) years experience is preferred
    • Minimum four (4) years of experience engineering and supporting large multivendor voice and data networks
    • CCIE Certification is desired; CCNA a minimum
    • Experience with large, multi-site enterprise network systems
    • Solid experience designing and implementing virtualized networks
    • Solid experience designing and implementing networks using interior and exterior routing protocols
    • Solid experience designing and implementing IP network delivery services for voice, video and other types of application data
    • Ability to discuss network component capabilities and perform advanced integration with multiple 3rd party products and services.
    • Experience with telecom/data carrier provisioning, billing, and troubleshooting procedures
    • Experience with current best practices in IT standards, principles, and security practices
    • Expert knowledge of core networking concepts including switching, routing, and wireless technologies
    • Expert knowledge of network principles, design, security and implementation
    • Expert knowledge of network security, firewalls, IDS/IPS systems, wireless Access Points
    • Expert knowledge of MPLS, QoS, VPN IPSec and SSL technologies
    • Expert knowledge of TCP/IP, EIGRP, BGP, HSRP and VRRP
    • Strong analytical and problem-solving ability
    • Respond effectively and in a timely manner to sensitive inquiries and complaints.
    • Individual accountability and contributions within a team-based environment
    • Use metrics and establish KPI’s to identify common problems
    • Perform root cause analysis to pinpoint deficiencies in design
    • Maintaining company standards and ensuring they are adhered to, as well as establishing new standards when there is a gap in policy
    • Work proactively and cooperatively to increase capabilities of the operations team
    • Ability to take initiative and move projects forward with limited direction
    • Detail-oriented with the ability to work at a swift pace with minimal supervision
    • Strong time management skills with the ability to manage multiple projects and deadlines
    • Strong interpersonal skills and ease with building/establishing rapport with people and teams at all levels of the organization
    • Professional demeanor, goal-oriented, self-motivated, creative, flexible and adaptable to new situations
    • Passion for learning, trying new things, understanding what works and quickly adjusting what doesn’t

     

    TECHNOLOGY SKILLSET:

    Cisco Switches, Routers and Firewalls

    LAN, WAN and WLAN

    MPLS, EIGRP, BGP

    Cisco Call Manager and Avaya IP Office

    VoIP Design and Implementation

    Capacity planning

     

    WORK SCHEDULE:

    This role is based in our corporate office located in Dallas, Texas; primary schedule will be 8:00 AM – 5:00 PM; after hours availability and on-call rotation is required on an as-needed basis.

     

     

    AA/EEO/M/F/D/V

     

     

     

     

    BENEFITS:

     

    Other benefits of the Senior Network Engineer role include:

     

    • Medical, Dental and Vision Insurance
    • Life Insurance
    • Short Term Disability
    • Long Term Disability
    • Vacation and Paid Time Off
    • Sick
    • 401(k) Retirement Plan
    • Paid Holidays
    • Training for CEU’s Credits

    If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      Your Email (required)

      Position You Are Applying For?

      What is your availability to start?

      Are you open to a direct-hire position?

      What is your current salary or pay rate?

      Are you currently eligible to work for any employer in the US?

      When is the best time to contact you and what # can you be reached at for this opportunity?

      Upload Your Resume

       

      We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

      Regards,

      Mike Hanes
      ProVisionTech

      “Save Time, The Best Resources, Guaranteed!”

       

      Contract Backup Administrator Opportunity in Dallas, TX

      We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them.

      Contract Backup Administrator Opportunity in Dallas, TX

      POSITION SCOPE: We are seeking an experienced Backup Administrator to define, design and implement ITIL-Compliant Processes for regular backup and recovery of Windows/Intel Servers. Manage execution, monitoring, and reporting of regular backup jobs and works with systems administrators to ensure reliability and integrity of installed equipment.

      Experience:

      5+ years as Backup Administrator or Systems Administrator in a Windows environment

      3 years experience with VMware

      3 years experience with Symantec Net Backup or Tivoli Storage Manager or Commvault

      Education:

      BS Degree or Equivalent Experience

      If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      1) Do you have an updated Word copy of your resume?

      2) What is your availability to start?

      3) Are you open to a contract position?

      4) What is your current salary or pay rate?

      5) Are you currently eligible to work for any employer in the US?

      6) When is the best time to contact you and what # can you be reached at for this opportunity?

      If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

      Regards,

      Mike Hanes
      ProVisionTech

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      Posted via email from ptg’s posterous

      Contract Systems Engineer Opportunity in Dallas, TX

      We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them.

      Contract Systems Engineer Opportunity in Dallas, TX

      POSITION SCOPE: We are seeking an experienced Systems Engineer to assist with the implementation, maintenance and daily operations of our Microsoft Windows Server Infrastructure. The successful candidate will have extensive Microsoft Windows and VMware Server experience in a large enterprise environment.

      The successful candidate for the position of Systems Engineer (Intel) will be expected to perform the following tasks:

      Server builds and migrations,

      load testing,

      performance tuning,

      capacity planning and sizing,

      operating system installation and configuration,

      operating system upgrades and patches,

      system and process monitoring,

      process documentation,

      VMware support and implementation,

      Citrix support and implementation,

      backup support and implementation,

      and help desk ticket resolution.

      Job Requirements:

      Experience installing and supporting Windows Operating Systems

      Experience configuring and troubleshooting server hardware

      Experience installing and supporting VMware ESX Clusters

      Experience creating file systems from San Raid Groups

      Experience with enterprise level backup systems

      Experience with server monitoring and tuning utilities

      Experience with active directory including multiple domains and OUS

      Working knowledge of Ethernet and fiber channel networks

      Ability to conceptualize alternative approaches to problem resolution

      Ability to adjust, sort and distinguish priorities

      Ability to take ownership of an assignment through to completion

      Detail oriented with excellent oral and written communication skills

      Experience:

      5+ years of Windows Server experience in a large enterprise environment – Required

      3+ years of large VMware Cluster experience – Required

      2+ years of storage area network experience – Required

      2+ years technical writing– Preferred

      2+ years Project Management – Preferred

      Education:

      BS Degree or Equivalent Experience

      If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      1) Do you have an updated Word copy of your resume?

      2) What is your availability to start?

      3) Are you open to a contract position?

      4) What is your current salary or pay rate?

      5) Are you currently eligible to work for any employer in the US?

      6) When is the best time to contact you and what # can you be reached at for this opportunity?

      If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

      Regards,

      Mike Hanes
      ProVisionTech

      ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

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      Short-term Contract Sr. JDE BA Opportunity in Dallas, TX

      We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

      Contract Senior JDE Business Analyst

      ESSENTIAL DUTIES AND RESPONSIBILITIES:

      a. Participates in ERP and related system development lifecycle

      Responsible for system development deliverables

      Defines, creates and communicates appropriate process documents such as scope document, project plan, configuration document, QA plan, and training plan.

      Implements and maintains key global system (ERP) setup

      Participates in data conversion processes where necessary

      Participates in QA process

      Assists implementation teams with training, testing, and cutover support

      b. Participates in change control process

      Defines, creates and communicates change requests and functional specs for enhancement requirements such as reports, interfaces and interactive applications.

      Works with senior management, as well as functional users

      Communicates requirements to Programmer team

      QUALIFICATIONS / REQUIREMENTS:

      a. Bachelors degree in Information Systems, Computer Science or BA with equivalent work experience

      b. Minimum 5 years experience in JDE EnterpriseOne Financial configuration

      c. Proven ability to deliver project with minimum external guidance

      d. Specific knowledge of JDE G/L Financial suite applications, A/P applications, Inventory, Costing Manufacturing and Procure to Pay applications. Knowledge of Fixed assets applications a plus.

      If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      1) Do you have an updated Word copy of your resume?

      2) What is your availability to start?

      3) Are you open to a short-term contract position?

      4) What is your current salary or pay rate?

      5) Are you currently eligible to work for any employer in the US?

      6) When is the best time to contact you and what # can you be reached at for this opportunity?

      We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

      Regards,

      Mike Hanes
      ProVisionTech

      ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

      Dallas IT Recruiter Guy

      Integrity in Recruiting
      972-200-7171


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      Direct-hire Sr. Oracle DBA With a Great Company in Dallas, TX

      Direct-hire Sr. Oracle DBA

      Description:

      * Experience  in the development of logical/physical Oracle RAC databases

      * Experience with Oracle Enterprise Manager

      * Identify architectural issues and propose alternatives

      * Perform data modeling and process modeling

      * Maintain and monitor 40+ databases

      * Install upgrades and patches to existing databases

      * Identify bottlenecks and perform database tuning

      * Clone, copy and refresh databases from production environments to test environments utilizing automated scripts

      * Implement, tune and manage RMan backup processes

      * Administration experience in working with vendor supported applications

      * Support the activities required to build and maintain customer relationships

      * Look for opportunities to take advantage of leading edge technology within the workplace

      * Perform system analysis and identify solutions to technical problems.

      Requirements:

      * Experience  in the development of logical/physical Oracle RAC databases

      * Experience with Oracle Enterprise Manager

      * Identify architectural issues and propose alternatives

      * Perform data modeling and process modeling

      * Maintain and monitor 40+ databases

      * Install upgrades and patches to existing databases

      * Identify bottlenecks and perform database tuning

      * Clone, copy and refresh databases from production environments to test environments utilizing automated scripts

      * Implement, tune and manage RMan backup processes

      * Administration experience in working with vendor supported applications

      * Support the activities required to build and maintain customer relationships

      * Look for opportunities to take advantage of leading edge technology within the workplace

      * Perform system analysis and identify solutions to technical problems.

      If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      1) Do you have an updated Word copy of your resume?

      2) What is your availability to start?

      3) Are you open to a contract-to-hire position?

      4) What is your current salary or pay rate?

      5) Are you currently eligible to work for any employer in the US?

      6) When is the best time to contact you and what # can you be reached at for this opportunity?

      We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

      Regards,

      Mike Hanes
      ProVisionTech

      ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

      Dallas IT Recruiter Guy

      Integrity in Recruiting
      972-200-7171


      “Save Time, The Best Resources, Guaranteed!”

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      Direct-hire Sr Desktop Engineer Opportunity with a Great Company in Grapevine, TX

      If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them as we pay referral fees for anyone you refer that we place with a client.

      Location: Grapevine, TX

      Sr Desktop Engineer

      Required Experience

      · Intimately knows the insides of Windows client platforms (XP, Win7)

      · Must at least know how to script with VBScript

      · Experience with a variety of client management tools in order to make educated recommendations (Ie, Antivirus, Patch Management, etc)

      · Experience with OS deployment methods such as sysprep, ghosting, unattended install, etc

      · Must be able to work with IT architects, support staff, server & network engineering, DBAs and developers in order to solve complex problems that span multiple disciplines as well as lead projects or architect client solutions that require support from multiple teams.

      · Must know how to do basic SQL queries

      Preferred Experience

      · Programming experience such as with VB.NET, C#, etc

      · Intermediate to Advanced SQL query experience

      · Experience with MDT imaging technologies

      · Experience working with locked down end points such as public facing systems (kiosks, library systems, digital signage, etc)

      · Experience designing and implementing client solutions that meet regulatory requirements such as SOX, PCI, etc.

      · Administration experience in products that GameStop employs today (Remoteware, BigFix, MDT, EPO/AntiVirus, Service Desk Express)

      · MCSE with at least an educational knowledge of Server technologies if not working experience

      If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

      1) Do you have an updated Word copy of your resume?

      2) What is your availability to start?

      3) Are you open to a direct-hire position?

      4) What is your current salary or pay rate?

      5) Are you currently eligible to work for any employer in the US?

      6) When is the best time to contact you and what # can you be reached at for this opportunity?

      Regards,

      Mike Hanes
      ProVisionTech

      ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

      Dallas IT Recruiter Guy

      Integrity in Recruiting
      972-200-7171


      “Save Time, The Best Resources, Guaranteed!”

      Posted via email from ptg’s posterous