Career Turning Points: Keep IT All About the Users
A chance elective in college brought Jackie Lucas into IT, but a passion for people led her to become a CIO.
Now VP and CIO of Baptist Healthcare System, Lucas has always had a business perspective on technology. While she fell in love with computers during a freshman class, she had entered college on an accounting scholarship and couldn’t abandon that field without leaving school. Determined not to give up her new dream, she took as many data processing classes as she could fit into her schedule over the next four years and sought out a job where she could apply both of her skills.
She ended up at a hospital in Tennessee, reporting to the vice president of nursing who had oversight of both financial and IT. There, she discovered a new passion—delivering service to patients, physicians and caregivers. Looking to move up and better serve that mission, she went back to school for her MBA. Even though she was still fascinated by technology and its potential for improving processes and service, she stayed in administration—in part because she couldn’t imagine being part of the hospital’s enterprise IT group, which was entirely focused on maintaining technology and had nothing to do with users.
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