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Direct-hire Support Technician Opportunity in Dallas, TX
3 new positions available
1) Normal business days, (Shift: Mon-Fri, 10:30 AM to 7 PM). Salary: $50-$53K
2) Weekend days. Shift: Friday-Sunday, 7 am to 7 PM.
3) Weekend nights. Shift: Thurs night-Sun Morning, 7PM to 8 AM
Weekend positions details:
Salary: $50-$53K plus 10% while working nights/weekends
Work 3 x 13 hour shifts (13:20 to be exact)
Would not have “on-call” responsibilities.
Would probably work from home, after training.
The candidate should have:
1 year experience with Linux/Unix from the command line.
Experience with providing phone support.
Good customer service skills
Working knowledge of DNS (they should be able to name a few DNS records)
Working knowledge of networking (they should be know a few common ports and protocols)
Job Description:
Support Technician is responsible for assisting company’s customers with the resolution of technical service problems. This company offers e-messaging protection and transaction services that protect organizations from viruses, spam, as well as enabling secure electronic communications, such as email encryption.
The Support Technician duties include:
* Providing technical guidance to customers in response to service requests received over the phone or through email
* Championing and coordinating resolution of customer support issues that can’t be resolved by first line support.
* Ensuring all customer communications are professional, accurate, and timely.
* Developing technical content for inclusion in the support knowledge base.
* Utilizing support applications for problem recording and tracking.
* Rotating on-call status, with pager notification.
Required Skills/Qualifications:
* Successfully pass background investigation
* Minimum 1 year experience with Linux/Unix command line (shell)
* Experienced in direct customer communication.
* Familiar with common TCP/IP protocols and services.
* Good knowledge of various Operating Systems (Windows 7/10, Unix/Linux).
* Experience in configuration and operation of SMTP messaging systems (Exchange, Domino, Postfix)
* Strong networking knowledge (DNS, routers, firewalls, etc) and troubleshooting experience
* Excellent written and oral communication skills.
* Excellent customer service/phone support skills
* Strong, sound decision-making skills, good judgment and problem solving skills.
* Able to respond to on-call notifications 24/7
Preferred skills:
* Familiar with web technology (web browsers, SSL, HTML, and XML)
* Familiar with common scripting languages (bash, perl, etc)
* First line technical support experience.
If you have this experience, feel you are a fit for this position, and are interested, please email with answers the questions below:
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