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Direct-hire Desktop Support Analyst Opportunity in Dallas, TX

June 28, 2019/in Jobs/by admin

Top Five Reasons Tech Pros Should Earn Professional Certificates

June 27, 2019/in Articles/by admin

eWEEK DATA POINTS: New IT jobs will require adeptness in relatively new fields such as artificial intelligence, machine learning and data science. Better get prequalified. It’s no secret that tech automation is poised to upend many traditional careers. The good news is that if you have the right technical background, your skills are in greater demand than […]

Direct-hire Desktop Support Analyst Opportunity in Dallas, TX

June 28, 2019/in Jobs/by admin

Top Five Reasons Tech Pros Should Earn Professional Certificates

June 27, 2019/in Articles/by admin

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Direct-hire Desktop Support Analyst Opportunity in Dallas, TX

June 28, 2019/in Jobs/by admin

Our Dallas, TX client, a publicly traded company and a leader in the Senior Housing and Care Industry seeks an experienced Desktop Support Analyst. This position will report to the Manager of Desktop Support and Cyber Security, and will be a lead provider of PC and software support to both our Senior Care facilities and the Corporate Office in Dallas, TX. The position will be primarily responsible for End User General IT Support, but will also be responsible for company hardware refresh projects, hardware inventory, and backup support to other IT personnel.

Job Responsibilities:

The candidate assuming this role will be responsible for providing Tier II and III technical support for PC’s, printers, timeclocks, and software issues.

Primary duties include:

Provides accurate and courteous desktop support to both Corporate and Community employees on a timely basis
Monitors the successful resolution of tickets and provides appropriate progress reporting and status as necessary
Responsible for troubleshooting hardware, software, and connectivity issues remotely
Responsible for the purchase, configuration, and inventory of hardware/software
Arranges for and/or prepares equipment for shipping/receiving
Work with 3^rd party vendor for any email setups, terminations, and general issues
Any other duties as assigned by the Manager or IT Director

Required Skills and Experience:

4+ years experience in a desktop/helpdesk senior role
Ability to communicate technical information to a non-technical audience
Ability to interface well with people in person, via telephone, and email and provide IT support in a positive and courteous manner
Expert knowledge of Windows 7/10
Working knowledge of Microsoft Active Directory
Knowledge of network security practices, antivirus, and encryption software
Developing help and how to documents
Proper IT change management processes

Minimum Education Requirements:

High school diploma and/or GED certificate required
Four year college degree preferred, however a combination of an Associates Degree and Experience will also be considered
A+ certification is a plus

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

Regards,

Mike Hanes
ProVisionTech

Top Five Reasons Tech Pros Should Earn Professional Certificates

June 27, 2019/in Articles/by admin

eWEEK DATA POINTS: New IT jobs will require adeptness in relatively new fields such as artificial intelligence, machine learning and data science. Better get prequalified.

It’s no secret that tech automation is poised to upend many traditional careers. The good news is that if you have the right technical background, your skills are in greater demand than ever. In fact, according to a recent survey by the Consumer Technology Association, 92% of employers reported that they’ll “need more employees with technical skills.”

Many of these jobs will require adeptness in relatively new fields such as artificial intelligence, machine learning and data science.