Direct-hire Desktop Support Analyst Opportunity in Dallas, TX

Our Dallas, TX client, a publicly traded company and a leader in the Senior Housing and Care Industry seeks an experienced Desktop Support Analyst.  This position will report to the Manager of Desktop Support and Cyber Security, and will be a lead provider of PC and software support to both our Senior Care facilities and the Corporate Office in Dallas, TX.  The position will be primarily responsible for End User General IT Support, but will also be responsible for company hardware refresh projects, hardware inventory, and backup support to other IT personnel. 

Job Responsibilities:

The candidate assuming this role will be responsible for providing Tier II and III technical support for PC’s, printers, timeclocks, and software issues.

Primary duties include:

  • Provides accurate and courteous desktop support to both Corporate and Community employees on a timely basis
  • Monitors the successful resolution of tickets and provides appropriate progress reporting and status as necessary
  • Responsible for troubleshooting hardware, software, and connectivity issues remotely
  • Responsible for the purchase, configuration, and inventory of hardware/software
  • Arranges for and/or prepares equipment for shipping/receiving
  • Work with 3rd party vendor for any email setups, terminations, and general issues
  • Any other duties as assigned by the Manager or IT Director

Required Skills and Experience:

  • 4+ years experience in a desktop/helpdesk senior role
  • Ability to communicate technical information to a non-technical audience
  • Ability to interface well with people in person, via telephone, and email and provide IT support in a positive and courteous manner
  • Expert knowledge of Windows 7/10
  • Working knowledge of Microsoft Active Directory
  • Knowledge of network security practices, antivirus, and encryption software
  • Developing help and how to documents
  • Proper IT change management processes

Minimum Education Requirements:

  • High school diploma and/or GED certificate required
  • Four year college degree preferred, however a combination of an Associates Degree and Experience will also be considered
  • A+ certification is a plus

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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    Mike Hanes