If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.
Senior Network Operations Engineer
Company
This client is the largest fixed wireless provider serving businesses in the United States. We deliver a comprehensive portfolio of high-bandwidth Internet access, point-to-point private line services and managed solutions over one of the industry’s most scalable last-mile networks.
Job Summary
Be a part of a team responsible for providing direction and assistance to the field operations team, day-to-day maintenance, testing and otherwise resolving network. This position will primarily be performed in an office environment, and will occasionally work in the field as required by outages, projects or assignments. Candidate must work effectively under pressure associated with project deadlines, priorities, and working with complex, rapidly changing technology. Candidate must respond at any given time to system failure emergencies, unanticipated problems, or contingencies. Ideal candidate is personable and self-motivated with a high degree of integrity.
Responsibilities:
- Provide excellent customer experience through the use of solid communication skills
- Assess the ability to work efficiently within the ACD system, Trouble Ticketing system, Network Management System and be able to navigate through each to complete required job functions
- Provide Third-level problem determination. Address and resolve NOC assigned trouble tickets and customer communications
- Support all first and second level escalations within the NOC. Work with Network Engineering to identify and resolve complex routing issues, DNS issues, routing tables errors, and Network architecture issues within the network.
- Support turn-up on new customers, work with LECs, Network Engineering, RF Engineering in all aspects of customer installations
- Conduct training of all Network Operations Engineers in an effort to reduce escalations to Third level and to Network Engineering. Success will be based on the reduction of churn, reduction of MTTR, reduction of re-assigned tickets and increased efficiency in the Network Operations Center
- Monitor and test network performance and provide network performance statistics and trends reports
- Notify customers and Internal Departments when problems occur following NOC notification procedures. Ensure that customers understand what is happening and is cognizant of delays as well as progress
- Advanced knowledge of Cisco IOS and CAT OS, and extensive knowledge of Point-to-Point concepts, entire suite for TCP/IP,OSPF, EIGRP, MPLS and BGP
- Trouble-shoot latency issues between CPE, client company, and LEC equipment and identify source of issue, resolve issue or assign it to the appropriate group for resolution. Follow through to completion and update the affected customers appropriately
- Provide assistance to the field operations team in 24/7 rapid response format
- Interpret network management console messages, and perform required actions in addition to administrative system support for enterprise event & performance monitoring systems
- Create and schedule system activities such as testing and maintenance
- Keep NOC customers informed of any problems or scheduled down times using change management procedures to meet committed SLAs
- Test T1 and T3 wired circuits as needed with regards to customers issues and new turn-ups
- Monitor wireless links /radios to ensure connectivity and proper throughputs and speeds
- Ensure that all problems are logged utilizing the NOC troubleshooting ticket procedure
- Perform additional duties when NOC activity is low including configuration and inventory data entry, generating management and technical reports, and generating summaries of active problems
- Must be able to participate in a rotation of on-call support as needed and required to support our 24x7x365 Network Operations Center
- Must be flexible and available to work day shifts, evening shifts, night shifts and weekends and Holidays as needed and scheduled to support our 24x7x365 Network Operations Center
Educational & Work Experience Requirements:
Any combination of education, training and experience, which would provide the required knowledge, skills and abilities, will be considered. Qualifying education/training may include:
Bachelor’s degree or higher in Telecommunications preferred
5+ years of previous NOC experience with an understanding of Microwave technology
5+ years progressively responsible in LAN/WAN and Telecommunications.
Successful completion of Vendor related certifications (IE CCNA, CCNA – Voice, CCNA – Wireless.
Technical school in electronics and/or communications technology or verifiable on-the-job training.
Knowledge/Skills/Abilities:
- Knowledge of Cisco routers and switches for access, distribution, and core layers
- Knowledge of engineering standards and methods for copper and fiber optic cabling systems
- Knowledge of methods used to operate and maintain a wide area fiber optic network
Knowledge of Local Area Network topologies and transmission standards
- Skill in documenting and auditing all networks and data environments
- Ability to analyze, research, prepare, present and/or implement recommendations, reports, statistics, data, plans, technical specifications, and policies
- Ability to supervise, monitor, and coordinate activities of multiple vendors and contractors
- Ability to use good judgment in difficult, high-pressure situations
- Ability to communicate effectively both verbally and in writing
Benefits Overview:
Medical, Dental & Vision Insurance
Company paid Life insurance, Short Term & Long Term Disability
Flexible benefit plan
401k with company matching
Two weeks’ vacation per year
If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:
If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.
Regards,
Mike Hanes
ProVisionTech
ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs
Dallas IT Recruiter Guy
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