Manager, Systems Administration (Windows) Opportunity in Lewisville, TX


  • Resolve complex enterprise system hardware and software problems; collaborate with peer teams and vendors to coordinate solutions
  • Lead the installation and testing of new enterprise system software and hardware releases
  • Maintain up-to-date knowledge of new hardware and software developments; participate in the evaluation of alternative approaches and new software or modifications to enhance operations and development activities
  • Interface with business clients and technology staff to implement solutions that meet business needs and addresses impact of new or revised applications on existing infrastructure
  • Facilitate generation and/or implementation of new ideas for enhancements and improvements
  • Ensure working practices and processes are standardized, documented and repeatable.
  • Manage team of System Administration professionals: Complete staff reviews and appraisals, develop personal development plans, ensure cross-training between team members to provide redundancy, drive performance through industry standard metrics and hold team members accountable for sustained performance.
  • Develop regular management reports to ensure all systems are properly managed. 
  • Mentor junior and intermediate development staff. 
  • Plan and recommend departmental workflow or system modifications to increase efficiency, capacity, and utilization.
  • Develop and manage subordinates through formal and informal coaching, training, work assignments, and performance appraisal process.
  • Research new technologies, upgrades, and applications for all areas of responsibility.


  • BA/BS in Information Systems, Computer Science, or equivalent experience. 
  • Minimum 10 years of experience in supporting various enterprise class solutions and services including Windows server administration and security; understanding of implementation of systems at scale, must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork.
  • Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously. Ability to participate in resource planning processes based on defined organizational plans.
  • Demonstrated understanding of foundational infrastructure supporting OS platforms including Windows server OS versions 2003, 2008, 2012R2, 2016 and 2019 as well as clustering concepts and HA.
  • Excellent verbal and written communication is required.  It will be very hard to succeed in this position without this skillset.
  • Passionate and energetic about technology solutions and customer service. 
  • Required Expertise in relevant technologies such as:  Windows Server, MS Active Directory, DNS & DHCP Services, SCCM, VMWare, Datacenter Hardware implementations including servers and storage, Hyperconverged systems.
  • In-depth knowledge of cloud technologies and implementations required.  Specifically, experience with AWS and Azure infrastructure solutions and Microsoft Office 365 implementations (Office products, email, OneDrive for Business, SharePoint Online)
  • Knowledge and background with Cisco networking and telephony products a big plus.  We utilize Cisco collaboration tools and are driving adoption of this toolset across the company.
  • Knowledge in server patching methodologies and automation. 
  • Ability to analyze data to produce and present executive level reporting for weekly and monthly operations meetings and monthly business reviews. 
  • Exceptional manager of people, process and technology. 
  • You are an excellent technical troubleshooter and can use that skillset to provide guidance to your teams for critical system incidents.

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    Mike Hanes