IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.
The coronavirus pandemic has spurred a proliferation of rapid-fire transformations, with IT leaders working through punch lists of priorities aimed at preserving business continuity. But with work from home (WFH) decrees eliminating workplace tête-à-têtes, CIOs are wondering what will happen to serendipitous innovation.
As much as CIOs like to boast about IT staff productivity since they were sent home in March, simulating the water-cooler conversation that can spark fresh ideas is difficult. And humans who have glazed through scripted back-to-back Zoom sessions all day are unlikely to pivot to an ad-hoc meeting to expound on The Next Big Idea. Frustration borne by Zoom fatigue and the lack of face-to-face interaction mounts.
“This is going to prove to be very challenging,” says Craig Williams, CIO of networking company Ciena.
The pandemic could have come at a worse time
It’s hard to argue that a pandemic is well-timed, but when the coronavirus gripped the U.S., CIOs, who had met with their C-suites and boards in late 2019 to strategize their IT roadmap for 2020, were already executing on their digital strategy, says Carol Fawcett, CIO of Golden State Foods, a purveyor of condiments, dipping sauces and other foods for McDonald’s, Starbucks and other brands.
Inspired CIOs and their teams executed on their digital strategy, accelerating moves to Zoom, Microsoft Teams or another equivalent, boosting VPN licenses and network capacity and accelerating migrations to cloud software. They reprioritized projects as needed, Fawcett says.
Fresh research from the 2020 Harvey Nash/KPMG CIO Survey suggests this momentum will continue, as 47 percent of 4,200 IT leaders surveyed say COVID-19 has permanently accelerated digital transformation and adoption of emerging technology.
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