Direct-hire Desktop Support Manager Opportunity in Dallas, TX

If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

Direct-hire Desktop Support Manager Opportunity in Dallas, TX

The candidate assuming this role will be responsible for managing Desktop support Technicians for PC’s, printers, timeclocks, and software issues.

Primary duties include:

  • Provides accurate and courteous desktop support to both Corporate and Community employees on a timely basis
  • Monitors the successful resolution of tickets and provides appropriate progress reporting and status as necessary
  • Responsible for managing the troubleshooting hardware, software, and connectivity issues remotely
  • Responsible for the purchase, configuration, and inventory of hardware/software
  • Arranges for and/or prepares equipment for shipping/receiving
  • Work with 3rdparty vendor for any email setups, terminations, and general issues
  • Any other duties as assigned by IT Director

Required Skills and Experience:

  • 4+ years experience in a desktop/help desk senior role

.1-2 years experience managing desktop operations

  • Ability to communicate technical information to a non-technical audience
  • Ability to interface well with people in person, via telephone, and email and provide IT support in a positive and courteous manner
  • Expert knowledge of Windows 7/10
  • Working knowledge of Microsoft Active Directory
  • Knowledge of network security practices,antivirus, and encryption software
  • Developing help and how to documents
  • Proper IT change management processes

Minimum Education Requirements:

  • High school diploma and/or GED certificaterequired
  • Four year college degree preferred, however a combination of an Associates Degree and Experience will also be considered
  • A+ certification is a plus

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.

Regards,

Mike Hanes
ProVisionTech

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