CAT | dallas network engineerIf this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client. This is 6 Month Contract and a CCNP or CCVP is preferred POSITION SCOPE: Candidate will perform and monitor all Video Telecommunication activities remotely for all clients facilities. The candidate shall provide Cisco VOIP support for approximately 60 US offices and where VTC services are offered. The candidate will have experience in troubleshooting voice and data networks. A thorough understanding of VoIP, networking and security protocols; experience with network monitoring, troubleshooting; solid technical skills coupled with a can-do-it attitude and customer handling skills. Candidate will be receiving customer trouble tickets electronically and follow up with customers, resolve issues, replicate more complicated issues to customers, provide status to customers, and document problems and resolutions. This position requires certain flexibility and a drive to learn new skills. Provide assistance to clients VTC users with regards to current systems deployed. Provide an assist on site personnel with setup, troubleshooting, and repairing of deployed systems. Control the pre-reservation of VTC resources to ensure system access to VTC services. Provide daily oversight of the hardware and software availability of the systems identified. Manage the set up to include reconfiguration of the VTC user interface to complete site to multi-site calling. Other duties may be assigned to meet operational needs.
Voice Over Internet Protocol (VOIP) 3. ESSENTIAL DUTIES AND RESPONSIBILITIES:
In addition to the above VTC support the Tech Support Engineer will be responsible for setting up or troubleshooting VoIP installations and equipment. Ensure the highest levels of customer satisfaction Serve as initial escalation point for technical support issues (Tier 1) Troubleshoot and report VoIP performance issues Responsible for resolving customer requests/issues in a timely manner Responsible for reviewing, analyzing and evaluating possible trends with regard to common system failures or outages and communicating these to the IT manager Enjoy inbound phone calls to resolve tech support issues for Resellers learning Open Standards based VoIP solutions. Track open trouble tickets and find resolution for issues. Troubleshoots VoIP issues utilizing packet capture tools and VoIP server logs Directly work with manufacturers of VoIP equipment forwarding issues Implement HPCMO technical standard practice, and maintains Chenega related activity calendars and policy / procedure documentation. Work in conjunction with 2nd & 3rd tier support specialist. Able to work under pressure in a fast paced environment and take direction from other team members 4. EXPERIENCE: Working knowledge of SIP and/or H.323, and TCP/IP protocols Working knowledge of IP networking and security (CCNA or other network certification would be a plus) Familiarity with installing and configuring Cisco Call Manager 6.x or higher Familiarity with Audio/Video Codecs with Cisco or similar Gateways 2+ years experience deploying and/or testing VoIP and VTC systems or solutions 2+ years experience in telecommunications 2+ years isolating and repairing VoIP system faults/configurations and/or determining interoperability issues Experience with TCP/IP, DNS, DHCP, routers and IP routing, and switches Familiarity with VoIP devices, i.e. Cisco 7900 series, IP Communicator, ATA devices, and CUVA Excellent analytical, troubleshooting and customer service skills Good written and verbal communication skills in English
5. CERTIFICATIONS: CCNP or CCVP (preferred)
6. MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
7. EDUCATION AND/OR EXPERIENCE: Associates degree in computer related field. Work experience can be substituted for education.
8. COMPUTER SKILLS: Strong technical knowledge of current network hardware, protocols and standards and strong technical knowledge of telecommunications, networks and PC operating systems
9. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:
10. PROBLEM SOLVING: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
11. WRITTEN COMMUNICATION: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
12. DIVERSITY: Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
13. ETHICS: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
14. STRATEGIC THINKING: Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
15. PLANNING/ORGANIZING: Prioritize and plans work activities; Uses time efficiently; sets goals and objectives; Develops realistic action plans.
16. PROFESSIONALISM: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
17. INNOVATION: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
18. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
19. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
20. MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
21. REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
22. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a candidate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
23. WHILE PERFORMING the duties of this Job, the candidate is regularly required to sit and talk or hear. The candidate is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The candidate is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The candidate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
24. TERM: a. The contract shall be in effect until June 30, 2011. The services outlined will commence immediately after completion of negotiations and award of contract.
b. clients reserves the right to extend the contract for additional time, subject to the mutual agreement between clients and the supplier.
25. LOCATION: Dallas TX – Headquarters
26. TRAVEL: 5%
If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:
1) Do you have an updated Word copy of your resume? 2) What is your availability to start? 3) Are you open to a 6 month contract position? 4) What is your current salary or pay rate? 5) Are you currently eligible to work for any employer in the US? 6) When is the best time to contact you and what # can you be reached at for this opportunity? We pay for referrals, so if this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this link to them.
Regards,
ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs Integrity in Recruiting
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