6 hidden risks of IT automation

6 hidden risks of IT automation

Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.

Across nearly every industry automation is fast becoming king. Whether it’s through IT automation, robotic process automation (RPA), artificial intelligence (AI) or some other means of eliminating or reducing manual processes, enterprises across the spectrum seek to speed up all manner of functions to remain competitive — and IT is right in the middle of this movement.

The potential benefits of automating processes can be compelling: faster completion of tasks with fewer errors and at lower costs, for example. It’s not surprising then, that demand for automation tools is on the rise.

A September 2020 report by research firm Gartner projects that global RPA software revenue will reach $1.89 billion in 2021, an increase of 20 percent from 2020. Despite economic pressures caused by the coronavirus pandemic, the RPA market is still expected to grow at double-digit rates through 2024, the firm says.

Among the key drivers for RPA deployments is the ability to improve process quality, speed, and productivity, each of which is increasingly important as enterprises aim to meet the demands of cost reduction during the crisis, Gartner says.

The report predicts that 90 percent of large organizations worldwide will have adopted RPA in some form by 2022, “as they look to digitally empower critical business processes through resilience and scalability, while recalibrating human labor and manual effort.”

Automation can also come with risks, however, if organizations don’t take the needed precautions or if they fall into bad practices. Here are some issues and strategic misfires to look out for when deploying automation in the enterprise, so you can avoid unnecessary risk.

·        Automating processes before optimizing them
·        Allowing ‘automation complacency’ to take hold
·        Poor communication among stakeholders
·        Process automation misfit
·        Overlooking end user input
·        No consideration of interaction design

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