Direct-hire Senior Technical Service Analyst- Minneapolis, MN

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Senior Technical Service Analyst- Minneapolis, MN

Position Summary

The Senior Infrastructure Technical Service Analyst is responsible for performing analytical, design, implementation, and Tier 3-4 Support for Infrastructure Architecture.  Work is focused primarily on proprietary products that are designed specifically for designated Business Lines, however can be expanded to include Enterprise wide projects, researching new technologies as well as support of legacy infrastructure as needed.  Additionally, this role works closely with Solution Architect and the Lead Architect roles on technology direction and governance 

The candidates considered for this most senior level Analyst have significant experience with successful implementations in their career. They are expected to provide mentoring to entry or immediate level engineers often serving as an informal work lead in helping to resolve more complex problems or questions. 

Position Scope

This position works as a team player with other Enterprise groups and provides technical direction to US Wealth Management Infrastructure Management.  The position may be required to lead short term (1-4 months) or long term (5+) projects involving other members of the overall Enterprise.  Professional relationships with other groups across the enterprise and third party vendors need to be established and maintained.  

Major Job Accountabilities

Technical Analysis, Design and Consulting

  • Provides technical direction for infrastructure and business line projects by actively engaging in the decision making process with Application Development
  • Evaluates and recommend creative solutions for new technologies to improve upon or enhance existing technologies deployed
  • Implement As-Is & To-Be technical business and system designs in order to lead application teams from business silos to business modularity
  • Makes proactive recommendations for appropriate technologies supporting the users’ long term needs
  • Collaborate with business representatives to understand IT requirements generated by business strategies and operations
  • Develop and implement the technology required to support general infrastructure requirements (e.g., e-mail, file sharing, desktop computing) as well as hardware and software infrastructure for enterprise data and applications (e.g., DBMS, servers, networks, application server software, data warehousing, etc.). Reviews, recommends, and influences 3rd party software solutions adherence to technology standards. Research, collaborate, and influence 3rd party vendors to develop innovative solutions to complex problems
  • Assists in the detailed design phases for small to medium projects/ programs identifying, tracking and resolving technical issues
  • Facilitate the process for approving architecture standards
  • Ensuring delivered products meet the needs of the stakeholders
  • Mentor application team members in the principles of enterprise architecture
  • Researches requirements regarding multiple technical platforms. 

Planning, Implementation & Support

  • Troubleshoots\resolves Microsoft Windows server application integration and hardware issues.
  • Acts as an escalated resource for issues impacting the US Business.
  • Generate and maintain cross functional roadmaps to eliminate surprises for development teams.
  • Provides consultation on the development, maintenance of system documentation protocols to ensure that additions and modifications are thoroughly documented upon implementation
  • Facilitate the development and evolution of the architecture and global governance processes
  • Coordinates off site installations and resolution of service problems with third party vendors (off hours as necessary)
  • Provide off hours on call support as business lines needs and technologies dictate 

Relationships & Communication

  • Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close
  • Resolves minor conflicts/issues and escalates others as appropriate
  • Communicates with external vendors on the license and support matters.
  •  Identifies technical and business opportunities to take advantage of cross project knowledge, best practices and reusability to expedite projects 

Development & Coaching

  • Serves as mentor to entry or immediate level engineers – advising and counseling them on more complex situations/problems.  Shares their broad knowledge base to fellow employees
  • Acts project leader
  • Acts as liaison with specified areas and confers to define problems; trains users on capabilities of systems.
  • Provides direction, expertise, feedback, coaching and development to build the capability of more junior staff
  • Continually enhances skills and builds knowledge in all aspects of the organization, the business and information systems
  • Performs other job related duties as assigned 

Major Challenges

  • Meeting the high level of responsiveness required for demanding customer service levels.
  • Communicating the appropriate level of technical details of issues/status to a wide variety of technical levels in the same audience.
  • Appropriately communicating open issue status to peers and clients.  Being aware of issues of over and\or under communicating

Qualifications (Knowledge, Skills & Abilities)

Knowledge of

  • Solid experience with all Microsoft Back Office Products in a large enterprise environment (such as SQL, IIS, SMS, Exchange).
  • Technical experience with Microsoft Networking environment – TCP/IP based multiple domain models, WINS, DNS, DHCP, and Active Directory Services.
  • Technical experience with Non-Windows based Operating Systems (Unix, Linux, etc).
  • Technical experience with Virtualization Solutions (VMWare and Citrix) 

Skills

  • Strong customer service skills.
  • Strong written and verbal communication skills with strong ability to influence
  • Good analytical skills
  • Effective problem identification and resolution skills.
  • Excellent organizational skills with the ability to put ideas into tangible form.
  • Proven project coordination skills.
  • Demonstrated advanced troubleshooting skills.
  • Able to engage at multiple levels: developer to C level leaders
  • Infrastructure evangelist. Believes that Infrastructure architecture is the foundation for business & IT execution 

Preferred Experience

  • 5-10 years Information Systems experience with focus on Infrastructure engineering
  • 4 years post secondary education, certification, or equivalent experience
  • Trading and financial system support experience

 

If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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    Regards,

     

    Mike Hanes

    mhanes@provisiontechgroup.com
    ProVisionTech

    ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

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    JDE Finance Consultant Opportunity in Irving, TX

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    If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

    Junior JDE Finance Consultant Opportunity in Irving, TX          

    Summary:

    Our client is looking for an Oracle JD Edwards EnterpriseOne Finance consultant who is passionate about delivering excellence in service and solutions to clients. This is a full-time role as a JDE Finance Consultant as a member of a successful professional services organization based in Texas. We are seeking to find a strong JD Edwards Finance Consultant with hands–on experience as an Oracle JD Edwards EnterpriseOne Responsible for providing system analytics for the IT Organization towards the delivery of sound IT system(s) solutions and process improvements. To this end, the Sr. Systems Analyst furnishes the function with planning, conducting and executing the analysis of complex business problems to be solved with improved business processes and/or system enhancements/automation. In addition, provide technical and functional assistance in identifying, evaluating and developing systems solutions/procedures that are cost effective and meet end user requirements.

    Duties and Responsibilities:

    1. Work closely with Finance and Operations and to identify areas of opportunities to leverage technology to drive efficiencies that will reduce cycle time, increase inventory turns, exception based management, and key productivity improvements.
    2. Drive standardized business processes among financial systems/functions to simplify business processes.
    3. Work closely with management to understand and prioritize business goals and information needs, then translate these needs to functional systems requirement documents and design specifications. Then refine conceptual systems design requirements into high-level technical design document.
    4. Provide IT leadership towards the financial systems by developing project plans, obtaining business approvals, risk assessment analysis, implementation of changes, and overall project management to ensure goals are accomplished within prescribed time frame and cost.
    5. Configuration of JD Edwards Financials (V8.11 or higher) system(s):
      – GL
      – AP
      – AR
      – Fixed Assets
      – Cost Accounting
      – Forecasting
      – Consolidation
      – Financial Reporting and Analysis
      – Inter-company Accounting
    6. Managing overall testing process and project to production change management life-cycle.
    7. This role combines JDE financial systems subject matter expertise and seasoned business analyst skills. To this end, the resource will have responsibility to conduct gap analysis, coordination of gap closure through development of business process changes, conference room pilots integration testing, system implementation and post production support.
    8. This role must be able to lead process mapping exercise and process skills to motivate, lead, and develop team members assigned to this area.
    9. Provide end user support, lead documentation of end user manuals, and ability to train end users.
    10. Manage JDE system bugs; analyze root cause of problems and provide direction for temporary solutions, corrections and enhancements.
    11. Creation of functional requirements document. Work directly with end users to obtain requirements and translate the information into a functional requirements document for development towards a technical requirements document.
    12. Serve as the lead for specific sections of a large-scale implementation and manage (plan, motivate, execute and report) all efforts related to the project.
    13. Serve as the primary contact to end users for fielding support related requests. Log, track, resolve and report support issues to management.
    14. Identification, implementation and support of financial system and financial process best practices.
    15. Identify and integrate financial system solutions to support a growing global organization.
    16. Support the needs of line management with enhanced financial system capabilities.

    Requirements:

    1. 5 – 7 years as JDE Enterprise One (v.8.11 or greater, preferred 8.12) Financial Systems Analyst experience (must have).
    2. 5 years’ experience in ability to configure core financial modules in JDE Enterprise One v8.12 (must have).
    3. Proven track record in successfully implementing ERP solutions (JD Edwards) in the area of financial systems
    4. Demonstrate advanced knowledge and experience, serving as a systems analyst (Lead), for large-scale ERP system implementations.
    5. Must have strong understanding of software development process from design, requirements gathering, analysis, deployment, testing methodologies, training, change management and production support.
    6. Strong customer services skills, organizational management and exceptional communication skills
    7. Solid understanding of business practices with fundamental conceptual understanding of project management methodology.
    8. Business experience with MS Office applications (required; PowerPoint, Visio, and MS Project).
    9. Ability to maintain a business perspective in the establishment of project priorities.
    10. Ability to communicated (Oral/Written) effectively and coordinate action with all levels of the organization.
    11. Highly organized with strong attention to detail.

    Education Qualifications:

    1. BS/BA in Finance/Accounting or related area.
    2. Core Financial industry experience preferred.
    3. Individual should be business oriented, self-motivated, inquisitive and highly creative. Requires excellent PC skills (MS Office with MS Project,
    4. PowerPoint and Visio) and overall systems knowledge.

    If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

    1) Do you have an updated Word copy of your resume?

    2) What is your availability to start?

    3) Are you open to a contract position?

    4) What is your current salary or pay rate?

    5) Are you currently eligible to work for any employer in the US?

    6) When is the best time to contact you and what # can you be reached at for this opportunity?

    If this opportunity is not a good match for your skills or you are not available but know someone who is, please forward this email to them as we pay referral fees for anyone you refer that we place with a client.

     

    Regards,

    Mike Hanes
    ProVisionTech

    ProVisionTech Jobs – Dallas IT Jobs – Dallas Technical Jobs

    Dallas IT Recruiter Guy

    Integrity in Recruiting

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