Direct-hire Director of IT Operations Opportunity in Downtown Dallas, TX

The Director of IT Operations will:

  • Set the mission and vision of the IT team
  • Lead the selection, negotiation with vendors and implementation of best of breed tools, systems, and services that enable the company to operate at a fast pace without compromising on the availability and security of products
  • Acts as a trusted advisor, and builds and maintains relationships with other leaders and senior executives to develop a clear understanding of enterprise needs; and is able to respond with agility to changing industry and company priorities
  • Ensure critical system security standards and best in class cloud security solutions are deployed. Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance
  • Manage IT Service Delivery partners and integrations as appropriate
  • Analyzes complex business needs and recommends technical solutions.
  • Establishes and manages policies and procedures regarding all aspects of technical infrastructure, including hardware, software, access/security
  • Hires and manages department personnel 
  • Establishes and manages to service level metrics for all key areas of responsibility.
  • Maintains oversight of all systems/services and ensures all are ahead of current needs
  • Leads hardware and software purchase decisions, manages vendor relationships
  • Ensures all internal stakeholders receive world class service
  • Uses proven processes and project management methodologies for all implementations/projects
  • Maintains current knowledge of applicable trends, rules, regulations and other factors and ensures the business is always ahead changing needs/risks
  • Establishes and manages corporate disaster avoidance and recovery plans
  • Implements and has oversight over information security processes and protocols for all IT related activities
  • Establishes and manages budgets on an ongoing basis

Who you are (Minimum qualifications)

  • You have a Bachelor’s degree in Computer Science or related field
  • You have 10 years+ building and supporting an IT Infrastructure organization from the ground up in a senior management and/or executive role(s)
  • A hands-on leader who enjoys building teams and processes, recruiting, mentoring and growing with their team
  • Proficient knowledge and experience implementing and utilizing a Mac environment
  • Prior experience implementing a ticketing system, such as ServiceNow, and JAMF or similar
  • You have demonstrated capabilities in Strategy & Planning and have experience in developing an IT strategy and roadmap for areas of responsibility
  • Must have proficient experience in cloud environments with AWS cloud experience preferred
  • Start-up leadership experience in the tech industry is preferred but not required

Doesn’t hurt that we also offer….

  • Market competitive health/dental/vision
  • 100% company paid life insurance
  • 401k with dollar for dollar match up to 6% with immediate vesting

If you have this experience, feel you are a fit for this position, and are interested, please answer the questions below:

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Mike Hanes