Direct-hire Desktop Support Technician Opportunity in Irving, TX

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Desktop Support Technician Opportunity in Irving, TX

JOB TITLE:    Desktop Support Technician


As a key member of the team; the Desktop Support Technician provides hardware troubleshooting, repair, and imaging of all things hardware related including desktop and laptops. The Desktop Support Technician also ensures timely, consistent, superior hardware support and output quality while working at a swift pace.

Top 4 things this company is looking for in addition to technical skills:

  • Ability to innovate in order to take the business to the next level by proposing new solutions that consider ROI or efficiencies
  • Ability to get along well with and serve people
  • Ability to prioritize tasks
  • Ability to document well troubleshooting and procedures


  • 2+ years in a desktop support role with an understanding of image creation, operating systems, and component level troubleshooting.
  • Knowledge of computer hardware in an enterprise environment
  • Experience with image creation/capture technologies and methods
  • Knowledge of command line, batch files and scripting helpful
  • Knowledge of a range of diagnostic tools and utilities
  • Familiar with Microsoft Deployment Toolkit and SCCM
  • Detail-oriented with the ability to work at a swift pace and prioritize tasks
  • Must work well with people and be a servant leader
  • Must have strong written, including typing and verbal communication skills and be able to document well.
  • Must have excellent organizational and time management skills
  • Demonstrated attention to detailed, accurate documentation
  • Must be self-motivated and able to work in a team environment
  • Must be innovative and think outside the box to create new solutions to help the business
  • Previous experience designing and implementing IT projects strongly desired
  • Experience managing and creating Active Directory OU’s and Group Policy objects a plus
  • Experience with Office 365 and Exchange
  • Bachelor’s degree in Computer Science or Information Technology field preferred or equivalent experience with software and hardware support
  • Network or System Administration experience a plus


  • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
  • Diagnose system hardware, software and operator issues
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources
  • Create and maintain PC images in a MDT, SCCM environment
  • Provide remote support as needed
  • Assess need for system reconfigurations (minor or significant) based on request trends and make recommendations
  • Log all end user interaction in help desk ticketing system ensuring accurate and adequate annotation
  • Recommend and/or perform remedial actions to provide resolution
  • Ensure proper, timely and professional responses to hardware support requests
  • Assist in project design and scope of work creation for project quotes
  • Hours generally support a balanced lifestyle, however must be willing and able to work long hours and some weekend work as projects/tasks require
  • As this job description is not intended to be all-inclusive, the employee will be expected to perform other duties as assigned

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